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Technical Writer Resume

Columbus, OhiO

SUMMARY:

  • Experienced technical documentation/ developer and instructor with considerable knowledge in enterprise database and telecommunications systems.
  • Highly regarded by peers and customers as expert with publishing tools and computers. Strengths include:
  • Designing, researching, writing, and testing documentation/, printed and online
  • Delivering courses that increase customer satisfaction
  • Ability to quickly grasp complex technical, engineering, or scientific information, and present it in an easy - to-understand way for high-school-level audiences
  • Managing multiple documentation/ projects with varying requirements, schedules, and work flows
  • Working independently and with remote workgroups
  • Mentoring and providing assistance to team members.

COMPUTER SKILLS:

Considerable publishing and office tools expertise, especially: Adobe FrameMaker, Acrobat, & RoboHelp, Microsoft Word, PowerPoint, Excel, FrontPage, & Visio, ArborText Adept Editor (predecessor to SGML Epic), HTML

Expert with multimedia tools, such as: Paint Shop Pro, Corel Draw

Other software very proficient with: Windows & SharePoint, Macintosh OS, Internet Explorer, Mozilla FireFox, UNIX/Linux OS & shell (KSH, CSH, etc.), Samba

Basic familiarity with many other tools/languages, including: Altova XMLSpy, MapForce, HP Quality Center, IBM Rational Clearcase, Samba, ASP, C, Perl, Java

PROFESSIONAL EXPERIENCE:

TECHNICAL WRITER

Confidential, Columbus, Ohio

Responsibilities:

  • Created and maintained descriptive electronic documentation for online systems providing scientific databases to academic and commercial research users worldwide.
  • Also, created and maintained other internal technical documentation.
  • Created 40+ detailed system flowcharts enabling software developers to more easily and accurately implement new features.
  • Provided detailed descriptions (100+ documents) for mainframe, JEE, & MarkLogic Server XML - based content delivery systems, a software life-cycle management system, and part of the online products business services system, to support employee job performance and new employee .
  • Produced 13 system overview presentations to assist managers with project improvement planning.
  • Updated design documents for 10+ BAL-based mainframe database management systems to help ensure more accurate system testing and improved product descriptions for external users.
  • Updated billing requirements documentation to aid coordination between billing and content delivery systems.
  • Maintained several company SharePoint and Wiki sites for internal technical documents and project-related artifacts.
  • Effectively interacted with multi-functional teams, including marketing, quality assurance, development, and online services, to develop system documentation.
  • Leveraged expert knowledge of office productivity software to assist team members with documentation-related tasks.

TECHNICAL WRITER

Confidential, Columbus, Ohio

Responsibilities:

  • Developed, tested, and published 3 user guides (including a context-sensitive help format) for online Confidential filing system.

TECHNICAL WRITER / INSTRUCTOR

Confidential, Columbus, Ohio

Responsibilities:

  • Developed, tested, published, and maintained customer document sets and materials for several large data network, PSTN signaling, and data/voice convergence switching systems.
  • Also, developed, tested, taught, and maintained switching system operations and maintenance courses for major telecom service provider customers.
  • Authored 8 multi - volume document/ packages (27+ manuals, some including web-based versions) for advanced telecom network systems for large service providers, supporting sales to a major customer.
  • Created new revenue opportunities for the documentation organization by initiating electronic versions of legacy documents, and producing a multimedia demonstration CD for clients.
  • Prepared and instructed 2 on-site maintenance technician courses (23+ locations/sessions), with over 90% student satisfaction.
  • Successfully administered database change control for a large documentation project (100,000+ files, 10+ users).
  • Acquired excellent reputation for product knowledge with peers, clients, and customers.
  • Ensured quality of product and enhanced customer perception by meeting on-site for client feedback.
  • Appointed to quality improvement team as internal consultant due to excellent reputation with quality process.
  • Over 1,000 hours formal in technical product areas,, and diversity awareness.
  • Considerable on-the-job in computer and electronic switching systems, project management, and database management.

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