OBJECTIVE:

Seeking challenging position as Technical Writer

PROFILE:

• Strong leadership
• Self - motivated
• Results Oriented
• People Person
• Task Oriented
• Multi-tasker
• Attentive

SUMMARY:

• 1 yr Electrical Manufacturer
• 6 yrs Wind Turbine Power Industry
• 4 yrs Quality Assurance Specialist
• 3 yrs Project Management
• 5 yrs Experience Manufacturing
• 4 yrs Experience in Pharmaceutical
• 3 yrs Team Lead
• 5 yrs Service Engineering
• 4 yrs Confidential
• Technical Writer; 20 yrs. Experience

SOFTWARE/HARDWARE:

Adobe Acrobat, Corel Draw, MS Office Suite, Adobe Photoshop, Canvas, Quark Xpress, MS Visio, and Adobe Illustrator, Adobe In Design, Adobe Dreamweaver, FrameMaker, InDesign, MS Project.

EXPERIENCE:

Confidential

Responsibilities:

• Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area.
• Maintains truck or van by completing preventive maintenance requirements; arranging for repairs.
• Maintains inventory controls by collecting stock location orders and printing requests.
• Maintains quality service by following organization standards.
• Maintains safe and clean work environment by keeping shelves, pallet area, and workstations neat; maintaining clean shipping supply area; complying with procedures, rules, and regulations.

Confidential

Responsibilities:

• Develop leadership guides and standard operating procedures
• Strengthen and oversee the faith life of Confidential .
• Provide outreach and improve Confidential ’s visibility in the area.
• Develop Christian Education and instruction material
• Expand Confidential ’s mission’s witness
• Provide Confidential care for New Creations International Church
• Oversee all publications--newsletter, orders of worship, letters.
• Other duties as assigned by supervisor or overseeing committees.

Technical Writer

Confidential

Responsibilities:

• Documenting application and troubleshooting systems
• Develop, manage and track all operator manuals in accordance with Regulatory standards, including implementation of language translations.
• Assist in the development of company standards regarding structure, clarity, consistency, style, and terminology. Organize and complete all materials according to those standards, maintaining records and revisions of work.
• Develop and oversee project documentation
• Contribute original articles as directed for corporate website, distributor publications, and OEM customers.

Lead Technical Writer

Confidential

Responsibilities:

• Managed local, field and remote technical documentation teams
• Improved team efficiency by relocating writer to California office
• Improved document review and document management system
• Experience in instructional design
• Experience in reading and illustrating hydraulics and electrical systems
• Documenting application and troubleshooting systems
• Documenting Field Service operations, maintenance, and installation and commissioning process\procedures\manuals.
• Develop, manage and track all operator manuals in accordance with regulatory standards, including implementation of language translations.
• Assist in the development of company standards regarding structure, clarity, consistency, style, and terminology. Organize and complete all materials according to those standards, maintaining records and revisions of work.
• Revised/developed exhibits for customer proposal agreements for O&M, and Installation/Assembly
• Develop and oversee project documentation
• Contribute original articles as directed for corporate website, distributor publications, and OEM customers.

Quality Control Specialist/Project Management

Confidential

Responsibilities:

• Create Sample Plans
• Standard Test Requests
• Analytical Properties
• Developing Analytical Methods
• Site database coordinator/backup
• Implement/develop statistical data
• Develop and/or revise SOP’s
• Develop and/or revise procedures
• Develop Project Plans
• Responsible for managing resources

Technical Writer

Confidential

Responsibilities:

• Responsible for creating operational support manuals
• Produced Help Desk reference documentation
• Disaster Recovery Plans
• System Backup and Recovery Documentation

Technical Writer

Confidential

Responsibilities:

• Experience in developing hardware/software application publications
• Responsible for maintaining a document library
• Developed technical documentation
• Developing technical manuals, instruction documentation

Technical Writer

Confidential

Responsibilities:

• Responsible for developing business summaries and action plans.
• Documented hardware and software implementation
• Computer System Validation documentation (CSV)
• Developing System Development Life Cycle (SDLC)

Technical Writer

Confidential

Responsibilities:

• Skilled at gathering information form source documents to gain an in-depth understanding of engineering product
• Write, design, and user manuals, job aids, installation instruction manuals, and technical instructions/bulletins
• Develop custom application/installation instructions for HVAC units

Technical Writer

Confidential

Responsibilities:

• Communicating with Supervisors, ISO/QSR team members, and factory operators to formulate
• Develop and/or revise SOP’s
• Documenting departmental auditing, quality, and assembly procedures
• Formatting documents and graphics to exceed ISO/QSR standards

Technical Communicator/ Trainer

Confidential

Responsibilities:

• Experience working in Confidential, providing technical assistance dealers and customers
• Distribute updates to designs from engineering
• Communicate customer concerns to engineering
• Experience in instructional design
• Sales/marketing presentations
• Develop service manuals, operations and maintenance manuals.
• Developed service and sales training curricula
• Conduct technical service training

Service Engineer, Technical Writer/Trainer

Confidential

Responsibilities:

• Experience in instructional design
• Managing Field Service operations and personnel
• Liaison between customer and plant
• Experience in R&D environment
• Performed design modifications to correct engineering malfunctions
• Experience providing technical assistance on site to distributors and customers, concerning:
• Developed service/technical manuals
• Conduct technical service training
• Experience in fault troubleshooting