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Sr. Technical Writer Resume

SUMMARY:

  • Confidential is an IT professional who for over twenty years has been providing clients with comprehensive network support, ranging from client server system integration to software training for end users.
  • His experience in maintaining reliable LAN and WAN system operations is attributed to his talents in, problem determination, network configuration / reconfiguration, and network performance monitoring and tuning.
  • Cisco IT infrastructures experience includes installation, configuration and administration of Cisco switches, routers, security applications, firewalls and network protocols.
  • He performs routine system operations including backups, server and workstation software upgrades and installation.
  • Confidential also has experience in building network servers, workstations, and designing and configuring images to go on workstations.
  • He is experienced in the technical skills and knowledge needed for implementation, maintenance, and operation of Microsoft Windows 2000/2003/2008 Server / Windows 2000/XP Professional, Windows NT 4.0 Server / Workstation, Exchange 5.5,2000, 2003 Mail Server and various Back Office products including System Management Server and Internet Information Web server.

TECHNICAL SKILLS:

HARDWARE: Dell PowerEdge Servers, HP Proliant, IBM Center Blade Servers, Dell Precision Desktops, Dell Latitude Laptops, Snap Server Storage device, HP Jet Direct, HP Laser Jet Printers, U.S. Robotics NetServer, Cisco Switches and Routers, 3com Supper Stack Switches and Hubs, IBM and IBM Compatible PCs

Operating Systems: Cisco IOS/ Windows 2000/2003/2008 Server / Windows 7/ Professional / XP, Windows NT Server / Workstation, Windows 3.1/95/98, DOS

Applications (Sample Listing): Raritan, NetBackup, Smarts Monitoring, VNC, Altiris, Mercury, SnapDrive, MS Server Cluster, WinINSTALL, UpdateExpert, SUS / WSUS, BackupExec eTRUST, VM Ware, Blackberry, ScanMail, WordPerfect Office, MS Office XP - 2010, GroupWise 4.1,5.1, Exchange Server, LegatoNetworker, Quota File Sentinel, MS Outlook 2000-2003,Tivoli, InternetExplorer, Informs Filler, DocsOpen (PC Docs), Presentations, MS Visio, Learning Tree CBT, Hyena, Dell Open Manage, Dame Ware, Acrobat Messenger, Net IQ, Remedy, Symantec Ghost, Sysprep, Procomm Plus 32, Rapid Remote, Adobe Acrobat, CiteRite II, CompareRite, Linux, WestMate, Quick View Plus, Real Player

SPECIFIC WORK/TASK EXPERIENCE:

Confidential

Sr. Technical Writer

Responsibilities:

  • Researched, wrote, and edited responses to RFP, RFI and RFQ technical questions and requirements, describing Confidential ’s proposed solutions and or services
  • Collaboration, Data Center, Virtualization, Mobility, Network Infrastructure and Security.
  • Managed more than 200 RFPs ranging in value from $30K to $500M and ranging in size from 100 to 2000 technical requirements.
  • Coordinate and facilitate kick-off/strategy and subsequent proposal review meetings.
  • Research and gather vendor partner and technical information from department managers and subject matter experts throughout the organization to ensure the best solution is offered per RFP requirement.
  • Plan, organize, and manage simultaneous proposal responses
  • Edit documents for grammar, style, clarity, consistency and adherence to RFP requirements.
  • Ability to successfully design and implement various types of documentation and systems
  • Provide quality formatting and editing skills

Confidential

Network Engineer

Responsibilities:

  • Patching and rewiring network closet
  • Using ping and tracert (traceroute on switches) to troubleshoot network issue
  • Pinging drops to check connectivity between hosts. Server swap outs.
  • Troubleshooting switches and access points.
  • Researched and resolved problems on workstations and LAN, including IP resolution, cabling problems, and peripheral malfunctions.

Confidential

Network Engineer

Responsibilities:

  • Building MS Cluster servers on HP Proliant / High availability servers.
  • Develop Hardware Independent Dell Server Image to be deployed by Altiris Deployment Server and by creating bootable DVDs.
  • Building and Configuring SAN boot and SAN attached servers
  • Created Group policy /System policy (System policies management) to comply with government policies and regulations.
  • Perform diagnostics for troubled servers that required Dell configuration expertise
  • Create and maintain user accounts for students in Windows 2000 Servers.
  • Assigned permissions to resources on applications Servers.
  • Configured and deployed McAfee VirusScan to servers in Windows 2003 Server environment
  • Configured RAID in BIOS and with Dell OpenManage; special skills working with Perc Controllers in configurating disk arrays on the Dell servers.
  • Teamed NICs to improve network reliability.
  • Mounted servers, network hubs, KVM units, cables, and power distribution units in racks.

Confidential

Sr. Network Engineer

Responsibilities:

  • Exchange administrator
  • Software distribution packet development and deployment through WinInstall
  • Backup administrator - Legato Networker, Tivoli, Veritas Backup Exec
  • Building desktop and server images - Symantec Ghost
  • Security Administrator - TrendMicro ScanMail and eTrust
  • Security Updates - UpdateExpert, SUS

Confidential, Herndon, VA

Network Engineer

Responsibilities:

  • Exchange administrator
  • Software distribution packet development and deployment through WinInstall
  • Backup administrator - Legato Networker
  • Building desktop and server images - Symantec Ghost
  • Security Administrator - TrendMicro ScanMail and eTrust

Confidential, Herndon, VA

Senior Trainer and Support Specialist

Responsibilities:

  • Managed a five-member team that was responsible for providing support through network administration and software training to the attorneys and other employees of the Civil Division at the Confidential .
  • Coordinated with Sr. Network Engineer during system migrations and system updates.
  • Helped to insure that applications are configured properly on workstation images.
  • Trained users on how to work within their new network environment or on their new desktop.
  • Maintained daily contact with the Division System Administrator.
  • Ensured that help desk call tickets are handled quickly and accurately.
  • Provided the client with weekly training schedules and weekly location sheets showing the building coverage of the support team.

Confidential, Herndon, VA

Software Trainer and Support Specialist

Responsibilities:

  • Provided technical support through network administration and software training to the attorneys, and other employees at the Confidential .
  • Provided technical support for the helpdesk through troubleshooting escalated system problems.

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