We provide IT Staff Augmentation Services!

Technical Writer Resume

Columbus, OH

SUMMARY:

  • 15+ years of professional technical writing experience
  • I interview technical experts and gather information to produce easy to understand documents, manuals, wikis, and web pages for internal users, programmers, management, executives, and external end users.
  • I create technical, highly accurate, condensed, user - friendly, professional documentation fast.

SPECIALTIES INCLUDE:

  • Computer hardware
  • Computer software
  • Electronic devices
  • Knowledge bases & Wikis
  • Pharmaceuticals
  • Policies
  • Procedures
  • Processes

CONDENSED LIST OF SKILLS:

  • Technical Writing
  • Software Documentation
  • SDLC
  • DITA
  • HTML
  • ITIL
  • XML
  • Adobe Acrobat
  • Microsoft Word, Visio, Excel, and PowerPoint
  • SharePoint and InfoPath
  • Quality Assurance
  • FrameMaker and RoboHelp
  • SnagIt
  • Change Management
  • Content Management
  • Knowledge Management
  • Instructional Design
  • Manuals
  • Interviewing

EXPERIENCE:

Confidential, Columbus, OH

Technical Writer

Responsibilities:

  • Developed an ITIL knowledge base solution in SharePoint Confidential.
  • The knowledge base emphasizes IT management policies, processes and procedures.
  • It also provides a procedural overview for end users that helps them understand complex policies and processes.
  • It is available to all 36,000 Confidential employees.
  • The new Solution will bring IT to the forefront of the organization, bring the business and IT services closer together, and improve business satisfaction through improved IT service levels.
  • Asset Management
  • Change Management
  • Configuration Management
  • Deployment Management
  • Education Services
  • Event Management
  • Incident Management
  • Knowledge Management
  • Problem Management
  • Request Management
  • Service Level Management
  • Service Measurement and Metrics

Confidential, Columbus, OH

Technical Writer

Responsibilities:

  • Fully documented over 350 software processes Confidential developer level
  • Created easy to understand software documentation for internal end users
  • Created a Knowledge Base for IT services, Help Desk, infrastructure, and the business
  • Migrated information from network shares, Sharepoint, etc. to the Knowledge base
  • Planned and implemented Knowledge Management Strategies
  • Managed Document Lifecycle of all stored documents and knowledge
  • Produced product manuals, white papers, software process documentation, templates, etc.

Confidential, Columbus, OH

Technical Writer

Responsibilities:

  • Created documentation for Confidential Communications backbone architecture.
  • Created complete documentation for the Confidential & Confidential project.
  • Created complete documentation for the Confidential Cell Tower construction project.
  • Reduced maintenance costs by providing technicians more complete and more accurate information.
  • Created standardized and reliable step maintenance procedures reducing technical errors and service calls.

Confidential, Westerville, OH

Technical Writer

Responsibilities:

  • Functioned as expert for antipsychotic and morphine-based pharmaceutical products.
  • Delineated product efficacy, and drug safety protocols to marketing personnel.
  • Reviewed marketing copy for scientific accuracy, form, style, and appeal.
  • Developed pharmaceutical marketing copy for television advertising.

Hire Now