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Senior Analyst/technical Writer Resume

Columbus, OH

RELEVANT CAREER EXPERIENCE:

Confidential, Columbus, OH

Senior Analyst/Technical Writer

Responsibilities:

  • I was responsible for identifying business processes and documenting their conversion to a new processing system for home mortgages and home equity interface.
  • Documented over 175 standard operating procedures (SOP) and aligned these to in corporate a Learning Guide interface for the end user.
  • Interviewing core team members and subject matter experts (SME) to determine which functions are automated and which will still require a manual operation.
  • Developed a style guide, SOP Template, and tracking spreadsheet for the writing team.
  • Demonstrated experience in SharePoint, Microsoft Office Suite, Visio, HTML and Adobe.
  • I collected existing data from the analysis of business requirements documentation, operational - level processes, and functional requirements documentation to develop requirements for the creation of business rules, identifying workflows, and documenting standard operating procedures for use by Confidential employees.
  • I tracked data pertaining to the SOP for compliance, audit, and risk purposes.
  • Authored, edited, rewrote, and verified with SMEs all documentation materials created for consistency and for use by operational staff and customers.
  • Interfaced with Training, Sales, Business Analysts, and other Confidential staff to ensure a consistent, clear, and concise message is developed and maintained in all materials.
  • Maintained relationships and worked with user groups to validate materials for accuracy, content, functionality, and usability.
  • Participated with UAT (User Acceptance Testing) to ensure valid and consistent documentation was maintained for customers and the business.

Confidential, Columbus, OH

Technical Writer - Senior Analyst

Responsibilities:

  • I was a Senior Analyst and Technical Writer for additional audit issues, procedures, and job aids.
  • I evaluated and assessed the business processes performed by Confidential Retirement employees.
  • I documented these business processes and the 250 + business functions critical to the retirement plans' operations.
  • Responsible for systems process analysis, implementation, and identification of line of business operations.
  • Under minimal guidance, analyzed existing processes, procedures and methods to ensure and promote effective business and systems operations through standardization of procedures, process improvement, simplification (streamlining), discontinuance (obsoletion) or other methods.
  • Coordinated and implemented proposed process and procedure enhancements between line of business work teams and operational departments.
  • Analyzed day-to-day operations and recommended standardization, training, and execution of moderately complex processes, facilitation of change management in key process events, and fulfillment of process deliverables.
  • Focused on process development and standardization, procedure and policy execution, monitoring of data and reporting of data.

Confidential, Columbus, OH

Senior Administrative Policy Developer/ Technical Writer

Responsibilities:

  • Interpreted federal laws, state revised code statutes, and Confidential 's executive orders for disaster relief and emergency services for affected Ohio counties.
  • Tracked, recorded, and monitored data applicable to project plans and executing documentation.
  • Published legislative code rules governing how fiscal expenditures are appropriated, disbursed, and regulated.
  • Tracked and recorded data impacting fiscal spending of federal, state, and local funding to develop appropriate administrative guidelines for all 88 Ohio counties.
  • Created and developed PowerPoint instructional presentations for Confidential employees and county agencies’ staff. Interviewed key staff to determine operational functions and workflow used to create and write standard operating procedures for the agency and for all 88 counties.
  • Wrote training strategies and operational manuals, administrative policies, and procedures using free form and defined templates.
  • Served as the agency liaison to field staff providing direct and indirect written technical support to county administrations.
  • Developer and writer of workforce development program funding sources and compliance guidelines.
  • Representative for the agency director and bureau chief at Ohio legislator hearings, public hearings, interagency forums, and trainings.
  • Met with county staff and facilitated quality communication to define primary objectives and targets.
  • Interfaced with department attorneys to ensure all administrative policies, rules, and written documentation met agency guidelines and legal standards.
  • Lead cross team trainer for departmental staff.
  • Developed project methods and tracked deliverables to meet deadlines for team members, Ohio counties, and affected staff.

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