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Senior Technical Writer Resume

SUMMARY:

A highly regarded, well - qualified, and seasoned Writer and Editor with comprehensive national and international experience in multiple sectors, including Technology and Oil and Gas. Extensive experience in market research/trends, public relations, software/hardware development, and international relations. Adept at creating marketing materials, white papers, instruction manuals, user guides, briefings, materials, and presentations. Seeking new Senior Technical Writer and/or Editor opportunities.

AREAS OF EXPERTISE:

  • Technical Writing/Editing
  • Client Relationship Building
  • Business Development
  • Industry White Papers
  • Research Management
  • Marketing
  • Graphics
  • Publishing
  • Business Analysis
  • Change Management
  • Presentations
  • Market Trends
  • Briefing Development
  • Technology

PROFESSIONAL EXPERIENCE:

Confidential

Senior Technical Writer

Responsibilities:

  • Provided assistance and guidance to subject matter experts (SME) tasked with creating white papers, articles, documents, and SPE s.
  • Completed business writing/editing including creating executive summaries for review and approval, and strategic communication materials.
  • Designed and wrote product and project documentation, including technical manuals for in-house developed applications.
  • Wrote and edited new and existing marketing materials for booklets and events.
  • Formulated and presented article ideas for print and online media; conducted interviews for videos and articles.
  • Created compelling marketing content for Confidential Upstream Center.
  • Provided editorial assistance for web materials and for Confidential Public Relations Department articles.
  • Wrote and edited course materials for Confidential Upstream Continuing Excellence HR and events.
  • Created and edited manuals, procedures, and instructions to assist in software development and system integrations including Quick Guide documents for client use.
  • Translated technical release notes into plain, functionality-focused material that clearly outlined system changes/upgrades for Confidential Communications, and Confidential development environments.
  • Administered an internal wiki using Wikipedia software wiki.roamworks.com, SharePoint administration, and related taxonomy.
  • Wrote ad-hoc custom reports for consulting projects, and syndicated reports for countries in the Middle East, Africa, and Turkey within IT service markets by region, vertical market, and internal IDC-specific taxonomy definitions.
  • Designed, wrote, and edited end user questionnaires and surveys.
  • Created documentation for a development team that was tasked with implementing and configuring a Microsoft SharePoint portal solution to meet the requirements of the Confidential ’s Installation Management Command.
  • Wrote all services offered by the acquisition department and other agencies on the same internal communication network; wrote the content for the external website.
  • Created SharePoint usage and administration manuals, and for various SharePoint customized applications; trained users worldwide using teleconferences and online conference software.
  • Supported the engineering lifecycle by meeting with system users through requirements management, solution design, and implementation, testing, issue/problem management, and associated with technical solutions.
  • Senior technical writer on the State Messaging and Archival and Retrieval Toolset (SMART) project, a multi-million-dollar project designed to modernize communications within the Department of State by attaching diplomatic telegrams in Outlook.
  • Coordinated with the user community and stakeholders to translate business requirements into functional system requirements for the enterprise-wide SMART system.
  • Assisted with issues in the installation and configuration of the SMART system in Test, Q&A, and Production; assisted SMART trainers in configuring the system to prepare for OCONUS and national deployments.

Confidential, Houston, Texas

Consultant

Responsibilities:

  • Championed organization-wide knowledge sharing to ensure that information/experiences were shared with clients, partners, and stakeholders.
  • Assessed and presented knowledge sharing options through operational business processes and systems; strengthened the link between knowledge sharing and information systems.
  • Systematically analyzed issues and problems to gather input from stakeholders; translated conclusions into timely decisions and actions to achieve consensus and collaboration.

Confidential

IT Services Research Manager

Responsibilities:

  • Worked on consulting projects for the largest IT and telecommunications companies in the UAE and worldwide, including for Confidential, one-of-two telecoms in the UAE.
  • Researched pricing on basic client services to find correct baselines.
  • Managed a team of seven IT analysts both on-site and remotely.
  • Assessed the scope and resource planning for custom research projects, and created a methodology and framework to generate custom research reports for clients across the Confidential and Turkey.
  • Conducted primary and secondary research to gather data used to compile reports to remain current with the Confidential IT services market.
  • Collaborated with the sales team to ensure that the proposals were within scope and feasible within given timelines.
  • Met with potential clients to capture new business and provide information on available services and reports. Approved data for the compilation of reports, according to trends in the market/historical data.

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