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Technical Writer Resume

SUMMARY:

  • Ten years of technical writing experience for federal contractors.
  • Produced successful user manuals, SOPs, SLAs, online help, web page content, materials, and SDLC documentation, including Confidential .
  • Additional ten years as freelance writer and editor.
  • Confidential Trainer and Appraisal Team member
  • Impeccable accuracy
  • Versatile in writing styles
  • Management experience over editors and writers
  • Excellent research skills
  • Successful at working several projects simultaneously, including proposals
  • Excellent interpersonal and collaborative skills

TECHNICAL SKILLS:

  • Expert with MS Word, many versions
  • Proficient with entire MS Office suite: Project, PowerPoint, Excel, Publisher; versions 2003 through 2011
  • Apple OS
  • RoboHelp
  • Adobe Captivate
  • Adobe Acrobat Professional
  • Visio
  • Author - it
  • SnagIt
  • Sharepoint

WORK EXPERIENCE:

Confidential

Technical Writer

Responsibilities:

  • Perform substantial writing, editing, proofreading, and formatting of SOPs, plans, guides, checklists, and other documentation. For example:
  • Knowledge Sharing System SOP
  • Guide for Developing Curricula
  • Guide for Developing User Guides
  • Master Plan SOP
  • DHIMS Writing Style Guide
  • Oversee quality assurance: ensure documents comply with Confidential Level 3 processes and practices as well as DHIMS Writing Style Guide
  • Assist with developing templates for DHIMS that conform to Confidential methodology for use in Process Asset Library
  • Provide guidance on optimal use of MS Word

Senior Technical Writer

Confidential

Responsibilities:

  • Write and edit end user documentation: user manuals, materials, and SDLC docs for federal government clients.
  • Produce hard copy as well as e - deliverables.
  • Oversee quality assurance: compliance with Confidential Level 3 processes and documentation; oversee and document peer reviews
  • Technical editing for proposals
  • Train new employees in Confidential Level 3 processes and procedures
  • Refine and adapt al technology to train users locally and nationwide
  • Manage Sharepoint repository
  • Write and edit proposals
  • Initiated and managed employee newsletter

Senior Technical Writer

Confidential

Responsibilities:

  • Write and edit end user documentation: user manuals, online help, and desk s for federal government clients.
  • Produce hard copy as well as e-deliverables.
  • Write and edit software development life-cycle documentation
  • Write and dit proposals
  • Experienced with both iterative Rational Unified Process and “agile” software development
  • Create storyboards for computer-based (CBT); develop Confidential using Adobe Captivate; provide narration; interface with art designers
  • Led business process improvement and documentation session and deliver flow charts
  • Write and revise technical writing SOPs and style guide
  • Structure and manage Sharepoint web-based document repository

Adjunct Professor of Literature

Confidential, Purcellville, VA

Responsibilities:

  • On campus and through distance learning, teach Western Literature 1 & 2
  • Fiction Writing
  • Nonfiction Writing

Senior Technical Editor

Confidential

Responsibilities:

  • Performed technical editing of major proposals and other technical and management documentation, including corporate brochures
  • Supervised and evaluated up to four editing staff at a time
  • Composed and maintained company style guide for proposals
  • Helped lead the Proposal Center’s transition from hard copy to more efficient electronic production system

Software Trainer and Technical Writer

Confidential, Herndon, VA

Responsibilities:

  • Designed and wrote end user documentation: manuals and material
  • Responsible for 200+ users nationwide (state govt. employees) for two proprietary database software programs
  • Planned sessions and conducted stand-up ; assisted with technical troubleshooting
  • Increased user base from 0 to 30 of 36 potential states
  • Launched monthly newsletter for users; designed and created graphical public relations material to promote program
  • Assisted with requirements management and testing

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