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Technical Writer - It Consultant - Isd/trainer Resume

SUMMARY:

  • Service IT projects through technical writing, business process requirements gathering, editing, and graphic arts, providing the project management documentation for the Software Development Life Cycle (SDLC) and Security & Assurance of the ERP Planning—keeping government specifications, which adhere to standards for quality, format, and style.
  • Prepare complete plans for accomplishing publication and training tasks.
  • Maintain ISO compliance of industry standards by creation of various technical and non - technical writings including SOWs, requirements, test scripts, trainer guides, SOPs, student manuals, and proposals for RFPs.Certified Microsoft Professional for Word, Excel, PowerPoint, Outlook and Project
  • Develops learning content, and demonstrates ability to present complex technical information in a simplistic and clear manner, acting as technical liaison keeping the facilitation of Cultural Diversity considerations, and documentation of Security Assurance Compliance, and Project Management tools.
  • Manages and writes technical manuals, publications, proposals and logistics support documentation.
  • Ensure the accuracy and adequacy of each publication, including in-process and final review.
  • Keeps compliance of all applicable specifications concerning standard validation, and change-verification.

SKILLS:

Technical Writing - Presentations - Graphics -- Documentation Writing - Instructional Design - Testing Software Training - Facilitation - Integrations - Desktop Coordination - Administration - Helpdesk Lead Installations and Configurations - Quality & Assurance Documentation

SOFTWARE/SYSTEMS PROFICIENCY:

PeopleSoft, Microsoft Word, Access, Excel, PowerPoint, Outlook, Project, Blackboard, Moodle, Captivate, Dreamweaver, FrontPage, Macromedia e-Learning CourseBuilder for Dreamweaver MX Extension, Macromedia Flash MX, Macromedia - DevNet, TOOLBOOK, Macromedia Authorware 7, Qarbon ViewletBuilder 4, WebCT, Fullshot, SnaGit, SHAREPOINT, Presentation, Robohelp, Illustrator, Visio, Paintshop, Photoshop, Eudora, GroupWise, People Soft, Lotus Notes/Organizer, Paradox, Business Objects *Macintosh Products* (Dos, Cobol, Basic, JavaScript) Financial Databases, Medical Logistics Databases, Governmental Professional Databases (ATF/ Confidential /DOJ) - Helpdesk Databases Heat, Remedy, DP-Umbrella, Caliber, Bugzilla, NT - Novell Netware - UNIX - Oracle - Lotus, O/S 2 LAN/MAN/WAN(s), Windows9x, Windows Professional, 2000, XP, Style Guides, User Learning Guides, Participant Workbooks, and Trainer’s Manuals, Requirements Documents, Proposals, SOPs, Scope Document, RFPs, SOWs

CLIENTS/EMPLOYERS

Technical Writer - IT Consultant - ISD/Trainer

Confidential

Technical Writer - Instructional Designer

Confidential

Technical Writer - Instructional Designer - Trainer

Confidential

Technical Writer - Instructional Designer - Trainer

Confidential

Technical Writer - IT Specialist - Trainer

Confidential

Responsibilities:

  • Provide technical writing requirements for SDLCs
  • New requirements identification and strategies
  • Liaison facilitator/communicator of complex/technical information
  • Training and user-support tools and solutions creation
  • Develop course curricula for various proprietary software and databases
  • Interview, assess, and analyze front-end project discovery business process
  • Scheduling and performance control
  • Consultation of focus group of SMEs, managers, and power-users
  • Graphics and presentations, visual designs, and prototyping of Confidential learning
  • End-user needs Confidential (front and back-end assessments)
  • Utilizes the ADDIE model and incorporates innovative methodologies
  • Creation of alternative blended-learning
  • Total quality principles and concepts
  • Usability testing/quality assurance & security
  • Monitor and coordinate the training implementation of both proprietary software systems (industry specific software) and Commercial-off-the-Shelf (COTS) software
  • Creation of instructorless (or self-paced) programs, often multimedia courses or segments on websites focusing on four areas: design, factors affecting learning, communication, and examination of common instructional methodologies for use in the training such as; tutorials and simulations

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