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Technical Writer Resume

Gaithersburg, MD

SUMMARY:

  • Highly motivated and results - oriented professional with exceptional grammar, leadership and communication skills
  • Familiar with HTML, CSS and XML
  • Solid writing skills and experience in many environments, including print, web and multimedia for Federal and private audiences
  • Able to synthesize large amounts of information into clear, concise, compelling copy
  • Experience using Microsoft Manual of Style for Technical Publications
  • Experience using the Chicago Manual of Style
  • Familiar with Agile and Waterfall methodologies
  • Solid record of accomplishment of meeting and exceeding organizational goals and objectives
  • Familiar with FISMA/NIST standards and guidelines

TECHNOLOGIES:

Operating Systems/Platforms: Windows XP, Windows 7, Windows Vista, MAC OS, Windows Server 2003, and 2008 R2, Microsoft .NET Framework version 3.5

Application Software: Microsoft Word, PowerPoint, Excel, Visio, Adobe Dreamweaver, Adobe Acrobat, Adobe PhotoShop, Adobe InDesign, RoboHelp HTML, MOSS 2007, Arbortext Editor 5.3, SnagIt

Databases: SQL Express 2005 and SQL Server 2008 R2

Protocols: Simple Object Access Protocol (SOAP) messaging

PROFESSIONAL WORK HISTORY:

Confidential, Gaithersburg, MD

Technical Writer

Responsibilities:

  • Review, update, archive and migrate web content into redesigned website using Dreamweaver
  • Maintain a “mirror website" to share and review with client stakeholders on the development server
  • Ensure website complies with Department of Defense (DoD) regulations
  • Establish requirements for enrichment of website content
  • Assist in the integration of SharePoint content management system

Confidential, Raleigh, NC

Proposal Writer

Responsibilities:

  • Writing the System and Contract Security Plan sections
  • Developing compliance matrix, proposal templates and schedule
  • Creating and facilitating storyboarding and color team reviews
  • Working with and interviewing subject matter experts to develop section content

Confidential, Stafford, VA

Technical Writer

Responsibilities:

  • System Administration Manuals
  • System Build Guides
  • Technical Documentation

Confidential, Silver Spring, MD

Technical Writer

Responsibilities:

  • Collaborated with technical SMEs to create SDLC-related documentation for the MOSS 2007 implementation effort

Confidential, Herndon, VA

Lead Technical Writer

Responsibilities:

  • Worked with developers/SMEs to update SDLC-related documentation
  • Wrote/edited/revised the MAAS Installation Guide and associated Help files electronic technical manuals
  • Responsible for updating the MAAS User Manual and accompanying training documentation
  • Revised/edited all Engineering Release Reports/Studies
  • Gathered and edited requirements documentation, use cases
  • Responsible for MAAS Quick Reference Guide creation
  • Reviewed/approved all documentation for accuracy and consistency
  • Proofread and edited Business impact analysis (BIA) and risk assessment reports
  • Prepared and formatted new/existing document templates
  • Performed MAAS Hardware and Software systems troubleshooting

Confidential, Rockville, MD

Technical/Graphics Writer

Responsibilities:

  • Working with technical SMEs to gather and consolidate information into a Confidential Radio Frequency Identification/License Plate Reader (RFID/LPR) Operations and Maintenance Manual for CBP personnel
  • Creating a troubleshooting Pocket Reference Guide to assist CBP personnel in troubleshooting CBP hardware in the field
  • Providing instructor-led training to CBP/Office of Information Technology/Field Technology (OIT/FTO) staff and officers on the Confidential LPR/RFID solution about the importance of the Confidential RFID/LPR system
  • Working with the Program Management Office (PMO) office to coordinate training delivery
  • Point of contact (POC) for system software and hardware issues, including documenting and reporting findings to facilitate problem resolution and consulting with technical SMEs to obtain answers to client issues/concerns with system
  • Creating monthly status reports for PM review and submittal
  • Establishing writing process guidelines for the creation, editing and storing of newly created technical documentation
  • Ensuring that all technical content is reviewed, edited and published

Confidential, McLean, VA

Technical Writer/Web Administrator/Content Writer

Responsibilities:

  • Providing assistance to Webmaster on template design and display for all seven AOC websites
  • Creation of an Alternate Computing Facility Disaster Plan
  • User manual creation for AOC telework effort
  • Development and editing of SDLC-related documentation for the Novell to Windows platform migration effort
  • Reviewing documentation and recommending revisions or changes in scope, format and content
  • Maintained records and files of all documentation revisions using SharePoint
  • Writing, editing and producing newsletters, brochures, annual reports, news releases, and special interest articles for the AOC’s seven jurisdictional websites
  • Writing quarterly Webtrends reports for AOC’s executive management
  • Creating banners for the USBG, Senate, House and AOC websites using Photoshop CS2 for AOC redesign
  • Wrote quarterly Webtrends reports for AOC’s executive management using Word 2007
  • Updated and maintained SharePoint IT team site

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