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Technical Writer Resume

OBJECTIVE:

A position using my writing, organization, planning, diagnostic, and personal relationship skills.

SUMMARY:

  • More than 20 years of technical - writing experience in the computer field:
  • Customer and service manuals
  • Technical-reference and API manuals
  • Architectural manuals
  • Installation and option booklets
  • Technical writer for company Safety and Security manuals
  • Editor and compliance reviewer (regulatory and company policy/procedures)
  • Researcher for regulations and guidance
  • Safety analyst
  • Safety auditor (ISO Lead Auditor training)
  • Quick learner; adapts easily to new software tools
  • Comfortable working with teams, or working alone

TECHNICAL SKILLS:

  • MS Office
  • FrameMaker
  • Corel Perfect Office
  • CorelDraw/Photopaint
  • Visio
  • Adobe Illustrator/Photoshop
  • RoboHelp
  • ForeHelp
  • Windows
  • Linux
  • Solaris/Unix

WORK HISTORY:

Technical Writer

Confidential

Responsibilities:

  • Work with the architect and programmers to develop a programmer reference for a proprietary compiler, which is based on relational-algebra concepts, used to produce database applications working with large scale databases.
  • Run test programs to verify the technical description is complete and correct.
  • Monitor compiler development to ensure technical reference was always current.
  • Work with developers to produce an API reference manual to be used by outside developers who produce client-side applications that interface with Company web services using XML/WSDL standards.
  • Monitor the state of the WSDL for changes.
  • Update the reference manual accordingly and maintain a change history.

Technical Writer

Confidential

Responsibilities:

  • Work with Senior Business Manager to develop and document Business Practices and Standard Operating Procedures for the Information Technology Operations and Facilities and Security departments
  • Work with engineers, developers, and technicians to produce technical reference information on the operation and design of network and communications infrastructures and component interfaces.
  • Develop diagnostic documents that guide Help Desk personnel in:
  • Identifying the most probable cause of a system alert
  • Determining the next level of escalation
  • Gathering additional diagnostic information to forward to the next level
  • And in some case, correcting the situation immediately, limiting any interrupts to customer services.
  • Use Word and Visio to create documents, online forms, network diagrams, and business flow charts.
  • Provide feedback to technical teammates on usability issues.

Technical Writer

Confidential

Responsibilities:

  • Work with developers to produce technical and user documents for database and application tools.
  • Used application interface, source code, and interviews with developers to create technical documents of the application program interface.
  • Used generated technical reference information to create user-level documents, hard copy and HTML-based Help.
  • Provided feedback to development team on usability issues.

Safety Analyst

Confidential

Responsibilities:

  • As part of a technical-writing team, develop a set of manuals that document the Company’s compliance with Federal Regulations and guidance:
  • Work with content experts to develop content for Company manuals that define the operation, regulation, and procedures for the air carrier and each of its employees
  • Perform editor reviews of manuals for grammatical errors and style inconsistencies
  • As safety analyst,
  • Examine incident and safety reports from crews and maintain records for all issues; then generate reports to Directors and President
  • Perform audits of company operational areas to ensure that procedures and controls are being performed properly and that process measurements meet company-defined parameters
  • Review manuals for compliance with regulations and adherence to company policies and procedures
  • Research Code of Federal Regulations and other regulatory mandates on aviation, security, and hazardous materials to ensure company procedures and policies comply with the regulations
  • Develop comprehensive information packages that contain all of the regulations and guidance for specific topics, such as aviation security, hazardous material handling, and domestic reduced vertical-space minimums (RVSM)
  • Using research information, assist content experts to develop Company training programs and presentations
  • Developing a publication plan to schedule and monitor publication deliverables to ensure product deadlines are met
  • Developing a content plan that matches content to the desired audience/user groups
  • Researching source information, writing the text, and developing artwork to create the content, following the defined content and schedule guidelines
  • Testing the information by editing the text for grammar and layout and testing the content for usability and correctness.
Senior Technical Writer

Confidential, Boca Raton

Responsibilities:

  • Update product - specifications documents to include information on new and corrected interfaces.
  • Work with developers to gather new information. Worked directly with testing to verify the procedures and descriptions were complete and correct.
  • The product consisted of hardware and software to create a network system for integrating telecommunications with cable TV.
  • The application interface required the user to work on Windows and Solaris platforms.
  • Create user's guide, administrator's guides, and technical references for in-house and client side users.
  • Use the product, its product specifications, and information collected in interviews with developers to develop the documents.
  • Develop an HTML-based Help system.
  • Client-developed applications allow their users to view and monitor network performance from their specific station, which could be running Solaris, Linux, and Windows-based platforms. Creating the Help system in HTML allows the Help to support these multiple platforms.
  • Create a set of hardware and software manuals supporting two adapters.
  • The hardware manuals described adapter concepts, provided procedures for installing, configuring and troubleshooting, as well as providing specifications and parts.
  • The software manual described the procedures for installing and configuring the operating system running on the adapters.
  • The hardware product is a computer-in-a-slot adapter. Two adapters, installed in a single host computer, can control two autonomous networks.
  • The operating system and applications on each adapter run independent of the host system and other adapters in the system.
  • Convert BookMaster documents to FrameMaker documents.
Senior Technical Writer

Confidential, Boca Raton

Responsibilities:

  • Develop user and service manuals for network adapters and specialized systems using desktop publisher and drawing tools.
  • Convert manuals to on-line books to HTML and PDF presentations.
  • Generate flowcharts using Visio and integrate the charts into the manuals.
  • Develop company FrameMaker styles and templates.
  • Develop user, service, and technical publications for industrial computers and network adapters.
  • Create drawings and artwork for publications from engineering drawings.
  • Convert printed books to on-line books using HTML and PDF presentations.
  • Develop FrameMaker and WordPro templates.
  • Develop method for translating graphics from VM system to PC-based system.

Senior Technical Writer

Confidential

Responsibilities:

  • Develop and managed company service manuals and a parts information database.
  • Schedule development of the diskettes and CDs to be shipped with products.
  • Help develop processes and process documents for ISO 9000 certification.
  • Work with print vendors and disc/diskette replicators .
  • Develop company WordPerfect templates.

Confidential

Information Developer and Team Lead

Responsibilities:

  • Design format of technical-reference library for Confidential personal computers .
  • Develop user and technical manuals for personal computers using BookMaster.
  • Design, conducted, and monitored user manual tests.
  • Conduct peer reviews.
  • Manage adherence to corporate information development process.
  • Teach various technical writing software tools to peers.
  • Work as a member of several architectural groups.
  • Provide technical guidance and leadership for all Confidential personal computer publications.
  • Perform financial planning and feasibility studies for technical publications group.

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