We provide IT Staff Augmentation Services!

Senior Technical Writer Resume

SUMMARY

  • Technical writer with more than ten years' experience developing, writing, and editing the following documentation: user, developer, installation and configuration guides templates for processes, procedures, and user documents processes and procedures for software, hardware, and business document control systems (using Excel, TFS, Jira and SharePoint) training courses for software and hardware
  • Experience developing documentation in a financial services environment; my documentation was created to satisfy federal audit standards (Litton Loan Servicing)
  • Several years’ experience writing in highly - structured project management environments using agile/scrum and waterfall
  • Advanced knowledge of Word, Visio, PowerPoint, Excel, and Paint Shop Pro
  • Skilled at interviewing SMEs to determine documentation requirements

PROFESSIONAL EXPERIENCE

Confidential

Senior Technical Writer

Responsibilities:

  • Write single-source documentation for application help systems
  • Write user, developer, installation and configuration guides as well as release notes
  • Interview SMEs to determine documentation requirements
  • Contribute to daily scrum meeting by reporting project status and identifying software bugs
  • Expert knowledge of English grammar, spelling, and sentence structure
  • Use Team Foundation Server (TFS) to store documentation, track documentation tasks, and enter bugs

Confidential

Senior Technical Writer

Responsibilities:

  • Design, write and edit user guide for expense account software
  • Participate in daily scrums; report status of documentation production during scrum
  • Test expense accounting software for bugs
  • Report inconsistencies between dialog box instructions and actual options available in dialog box

Confidential

Senior Technical Writer

Responsibilities:

  • Design and implement templates for standard operating procedures (SOPs) and Tips & Tricks reference sheet
  • Interview subject matter experts to develop content for all software supported by Application Administration section
  • Research and recommend improvements to Confluence website for Application Administration section

Confidential

Senior Technical Writer

Responsibilities:

  • Write single-source documentation for application help systems using MadCap Flare
  • Experienced at obtaining information from subject-matter experts, analysts, and internet research to write documentation
  • Contribute to daily scrum meeting by reporting project status and identifying software bugs
  • Participate to project planning by estimating the amount of time to write to documentation
  • Performed QA functions including writing and executing test cases

Hire Now