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Technical Writer Resume

SUMMARY

  • Ten years of technical writing experience for federal contractors in the Washington, DC area. Produced successful user manuals, SOPs, SLAs, online help, web page content, training materials, and SDLC documentation, including CMMI. Additional ten years as freelance writer and editor.
  • CMMI Trainer and Appraisal Team member
  • Impeccable accuracy
  • Versatile in writing styles
  • Management experience over editors and writers
  • Excellent research skills
  • Successful at working several projects simultaneously, including proposals
  • Excellent interpersonal and collaborative skills

PROFESSIONAL EXPERIENCE

Technical Writer

Confidential

Responsibilities:

  • Perform substantial writing, editing, proofreading, and formatting of SOPs, plans, guides, checklists, and other documentation. For example:
  • Knowledge Sharing System SOP
  • Guide for Developing Training Curricula
  • Guide for Developing User Guides
  • Training Master Plan SOP
  • DHIMS Writing Style Guide
  • Oversee quality assurance: ensure documents comply with CMMI Level 3 processes and practices as well as DHIMS Writing Style Guide
  • Assist with developing templates for DHIMS that conform to CMMI methodology for use in Process Asset Library
  • Provide guidance on optimal use of MS Word

Senior Technical Writer

Confidential

Responsibilities:

  • Write and edit end user documentation: user manuals, training materials, and SDLC docs for federal government clients. Produce hard copy as well as e - deliverables.
  • Oversee quality assurance: compliance with CMMI Level 3 processes and documentation; oversee and document peer reviews
  • Technical editing for proposals
  • Train new employees in CMMI Level 3 processes and procedures
  • Appraisal Team member for Pyramid’s successful accreditation of CMMI Level 3 in Dec. 2008 and re-accreditation in Dec. 2011
  • Refine and adapt educational technology to train users locally and nationwide
  • Manage Sharepoint repository
  • Write and edit proposals
  • Initiated and managed employee newsletter

Senior Technical Writer

Confidential

Responsibilities:

  • Write and edit end user documentation: user manuals, online help, and desk references for federal government clients. Produce hard copy as well as e-deliverables.
  • Write and edit software development life-cycle documentation
  • Write and dit proposals
  • Experienced with both iterative Rational Unified Process and “agile” software development
  • Create storyboards for computer-based training (CBT); develop CBTs using Adobe Captivate; provide narration; interface with art designers
  • Led business process improvement and documentation session and deliver flow charts
  • Write and revise technical writing SOPs and style guide
  • Structure and manage Sharepoint web-based document repository

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