Technical Writer Resume Richmond, VA - Hire IT People

SUMMARY:

EXPERIENCE:

Confidential, Richmond, VA

Technical Writer

Responsibilities:

Responsible for the maintenance, management and delivery of technical information .
Responsible for developing client practices and procedures .
Work with systems analysts and developers to write/edit program and system documentation, user manuals and courses .

Confidential, Richmond, VA

Technical Writer

Responsibilities:

Created/updated policies and procedures for all lines of business using corporate template and style guide.
Gathered information from Subject Matter Experts and business managers to produce process documents.
Proofread, edited, and modified all Word documents prior to their delivery to the customer.

Confidential, Richmond, VA

Documentation Specialist

Responsibilities:

Wrote, edited, and executed test scripts.
Provided Merchandising and Product Support in JD Edwards EnterpriseOne environment.
Updated Item and Category change requests.

Confidential, Chester, VA

Technical Writer

Responsibilities:

Wrote and edited technical documents, primarily statements of work and proposals for outsourced services.
Conducted quality reviews of written material for projects including VA State Police Transformation and Service Center replacement.
Acquired subject knowledge by interviewing technology engineers, architects, and program/project managers and through review of technical specifications, vendor documentation, and contractual documents.

Confidential, Petersburg, VA

Technical Writer

Responsibilities:

Created and updated Engineering procedures and Work Instructions for all areas of business using corporate template.
Gathered information from Subject Matter Experts to produce Operation Manuals.
Proofread, edited, and modified all Word documents prior to their delivery to the customer.

Confidential, Richmond, VA

Technical Writer

Responsibilities:

Created and updated policies and procedures for all lines of business using corporate template and style guide.
Gathered information from Subject Matter Experts and business managers to produce process documents.
Proofread, edited, and modified all Word documents prior to their delivery to the customer.
QCed procedural documents before they were sent to Internal Auditor.

Confidential, Stafford, VA

Technical Writer

Responsibilities:

Developed a variety of documents following government specifications including: Fielding Plans, Stock Lists and Supply Instructions.
Tasks included reviewing, formatting, and developing acquisition documents, reviewing program office papers for consistency, providing input for presentations of findings and results to Government decision - making authorities, participating in and supporting technical exchange meetings and integrating documentation into SharePoint.
Reviewed and commented on Interactive Multimedia Instruction (IMI) storyboards for the AN/MRC-142C.

Confidential, Richmond, VA

Sr. Systems Specialist

Responsibilities:

Drove weekly promotional testing of weekly circular, communicated results and helped merchants resolve offer and download issues.
Supported ad process by partnering with various IT Departments to resolve point-of-sale promotional issues.
Efforts resulted in greatly reduced calls received at Confidential ’s Help Line.
Trained and managed work of three Specialists and served as point of contact for all Service Center tickets, including all Promotion Manager emails and concerns.

Confidential

PeopleSoft Analyst

Responsibilities:

Supported Accounting and Procurement associates through management of e-mail, phone, and Service Center tickets and worked support tickets to resolution.
Subject Matter Expert for Item and Category Maintenance.
Performed Unit and Regression Testing when updating patches and bundles in the PeopleTools development environment.
Wrote test scenarios for core processes in Test Director.
Created and updated PeopleSoft Technical Manuals