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Technical Writer Resume

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Richmond, VA

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SUMMARY:

  • Collaborate with expert developers, technical staff, and managers to gather, analyze and organize data, test user applications, write training, technical user, operation, policy and procedure documents.
  • Effectively integrate technical and non - technical concepts in user and proposal documentation, course design, and classroom presentation.
  • Write and edit Requirements.
  • Write SDLC documents and operational guides.
  • Innovatively apply software tools (e.g., Microsoft Suite, PowerPoint, Visio, Adobe, multimedia and data management tools) to educate user audience.
  • Information Security (IS) such as encryption certificates and Key Recovery operations
  • Write up outline from PWS or SOP - Note Submission requirements
  • Prepare Proposal Drafts
  • Monitor Questionnaire submission and format/edit Past Performances
  • Resume Formatting
  • Pink, Red, and Gold Team coordination.
  • Work under intense deadlines.

AREAS OF EXPERTISE:

Technical Writer: Admin and User SOPs and Reference and Quick Reference Guides

Software Documentation: Training Guides, Operation Guides

Data Gathering: Interview SMEs

User Training: Desktop Publishing; Net Meeting for E-Learning

Software Proficient: Microsoft Suite, PowerPoint, Adobe, Robohelp, Visio SnagIt), Unix, ‘C’, prior user of Oracle

EXPERIENCE:

Confidential, Richmond, VA

Technical Writer

Responsibilities:

  • Design (based on needs assessment), prepare, deliver different skill levels of English as a Second Language (ESL) classes to students of several nationalities; varied skill sets.
  • Assess the students for needs and competency.
  • Prepare, produce daily class curriculum, teaching materials (some media-based), and tests.
  • Complement class with my own materials.
  • Procure ESL textbooks from various publishers.
  • Do record keeping (grades, reports) of student achievement.
  • Train new VCU ESL instructors as they join our teaching staff.
  • Follow VCU English Language Program SOPs and DOPs related to the student community.
  • Attend in-service training as required or on a voluntary basis.

Confidential, Reston, VA

Sr. Tech. Writer

Responsibilities:

  • Write, edit, and revise as necessary various Enterprise Services Oriented Architecture (ESOA) and Architecture, Strategy, and Design (ASD) documents for the Confidential Medical IT projects.
  • Edit Business Development documents such as Technical and Task Order RFPs.
  • Attend all daily and unique telcons re projects.

Confidential, Oakton, VA

Sr. Tech. Writer; Proposal Coordinator and Drafter

Responsibilities:

  • Research and write PMO responses for large federal proposal effort. Interview Confidential & Confidential SMEs and managers in gathering information in order to prepare Pink and Red team response to telecommunications RFP.
  • All research and meetings done through telcons and email.
  • Participate in all aspects of proposal response preparation except production.

Confidential, Reston, VA

Sr. Tech. Writer; Proposal Coordinator and Drafter

Responsibilities:

  • Drafted RSD from BRD.
  • Format and edit PWS, RSD, SDD, ICD.
  • Write user guides, training material, and SOPs. Participate in proposal response preparation.

Confidential, Reston, VA

Sr. Technical Writer

Responsibilities:

  • Write User Guide for UAT; Include entire application content and screen shots on a very tight deadline - heavy formatting in Word 2010. SharePoint document configuration.

Confidential, Alexandria, VA

Sr. Business Analyst and Technical Writer

Responsibilities:

  • Write Configuration Management manual
  • Follow up on infrastructure outages to determine Root Cause Analysis
  • Document resolution criteria for executive level management
  • Develop process framework for data collection
  • Identify Technical Points of Contact for remediation activities.
  • Write, edit and maintain Official Agency correspondence, standard operating procedures, and PowerPoint presentations. Tools: SharePoint Server 2007, Word 2007, Excel ’07.

Confidential, Herndon, VA

Technical Writer

Responsibilities:

  • Agile Programming and SCRUM environment.
  • Write requirements for SCRUM iterations.
  • Provide initial process documentation.
  • Position cut due to contract funding disputes.

Confidential, Reston, VA

Technical Writer

Responsibilities:

  • Write SharePoint Server 2007 User Guide. Create Functional Specifications from SCRs.
  • Translate and write business process requirements as Functional Requirements with developer clarification and client meetings.
  • Meet with client to review and update Functional Requirements.
  • Modify records in OA Tool database.
  • Research and write report on business intelligence portals and dashboards.
  • Write User and Admin Guides for Confidential ePAS and IRIS GSA projects. Tools: Rational ClearQuest, RoboHelp, SharePoint Server 2007, MS Visual SourceSafe (VSS), Word ’03 & ‘07, Excel ’07, Visio ‘03. Position ended due to downsizing.

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