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Technical Writer Resume

TECHNICAL SKILLS

  • Microsoft Office Professional Plus 2010 (plus all previous versions); technical writing network administration technical support software/hardware training and support project administration and supervision help desk analysis and support including documentation of standard procedures to assure consistent support quality and training coordination hardware troubleshooting and repair
  • Adobe Suite
  • Crystal Reports
  • WordPerfect Suite/ Office
  • AS/400
  • VAX/VMS
  • Novell 3.12 and 4.0
  • IBM OS2

PROFESSIONAL EXPERIENCE

Confidential

Technical Writer

Responsibilities:

  • Develop and maintain an understanding of conversion rollout and equipment mounting procedures for implementation team staff tasked with converting Giant Food Stores and Stop and Shop’s throughout the Confidential
  • Wrote and implemented a style guide for other Technical Writers
  • Interfaced with Implementation Staff to develop and assure that they had the necessary documentation to administer and complete all conversion tasks
  • As the project manager, I evaluate, analyze and edit other Technical Writer’s documentation to assure clarity and conciseness and compliance with the style guide I developed

Confidential

Technical Writer

Responsibilities:

  • Standardized wording of commonly used safety warnings, notes, cautions, warranty information and instructional procedures
  • Standardized wording of instructional procedures across all user manuals to reduce the expense of translating manuals into 26 languages in accordance with European Union (EU) CE Marking Directive requirements
  • Developed a set of Quick Reference guides for international team of technical writers in 26 languages based on above standardization

Confidential

Technical Writer/Trainer

Responsibilities:

  • Wrote technical documentation, training material and troubleshooting procedures for Department of Defense and used by soldiers to operate a Robotics and personnel - driven Husky Mine Detection HMDS) System used in Afghanistan and Iraq to detect IED’s, anti-tank and anti-personnel mines (Installed and validated equipment)

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