We provide IT Staff Augmentation Services!

Senior Technical Writer Resume

Houston, TX

SUMMARY:

  • Demonstrated aptitude for highly technical concepts
  • Strong interpersonal skills with excellent management capabilities
  • 20 years in information design and development, technical writing and training
  • 10 years in supervisory management and project management
  • 10 years in software development and software development methodology

TECHNOLOGY SUMMARY:

Systems: IMS Mainframe, UNIX, Windows

Databases: Oracle, Relational Databases

Software: Adobe FrameMaker, MS Office, MS Project, Documentum, various online publication tools

EXPERIENCE:

Confidential, Houston, TX

Senior Technical Writer

Responsibilities:

  • Developed end - user documentation for new versions of piping system analysis software using single sourcing authoring product, AuthorIt.
  • This team was a pilot project using ITIL Agile and Scrum software development methodology.
  • Worked across business units to develop new business processes to implement Agile methodology with emphasis on the documentation development cycle.
  • Mentored new software developers and writers in information design considerations and development of useful functional requirements and design specifications.

Confidential, Houston, TX

Senior Technical Writer

Responsibilities:

  • Designed company Help Desk procedures and standards. Re-designed end-user documentation for Oracle-based ERP systems for oil field manufacturing, order management, finance and custom projects using Word-based Oracle Tutor and Oracle Publisher.
  • Collaborated across business units to standardize procedures and implement document control to produce consistent and enhanced end-user information.
  • Developed quality assurance tools and techniques, including batch macros and scripts, to ensure a smooth publishing cycle.

Confidential, Sugar Land, TX

Senior Information Developer

Responsibilities:

  • Designed and developed software user documentation, including Install Guides, User Guides, Reference Guides, Getting Started manuals, marketing collateral and web content for IMS mainframe IT management products.
  • Collaborated with product authors and subject matter experts in the review of code, design specifications and GUI interfaces.
  • Provided human engineering recommendations for product flow and usability.
  • Worked with the technical writing team to devise a single sourcing strategy and implementation plan across products and media sources.

Confidential, Houston, TX

Manager, Information Development and Design

Responsibilities:

  • Led a highly successful global team (22+) of information developers for IT Business Service Management product lines.
  • Responsible for people management and mentoring, project management, budget analysis and supervision, technical oversight and quality assurance for deliverables.
  • Worked closely with teams spanning R&D, Manufacturing operations, IT Services, Marketing, Training and Sales.
  • Led numerous projects to push company standards to state-of-the-art information systems architecture including: documentation development life cycle requirements using Agile methodology content management and single source solutions using Documentum nline tutorials automated knowledge bases for customer support.

Hire Now