SUMMARY:

• Business Analyst and Senior Level Technical Writer with extensive experience documenting for products, services, internal business operations (BAU), Information Technology, and Project Management Support.
• Excellent written and oral communication skills have led to high levels of success in improving a company’s overall product and service usability.
• These experiences have enhanced my ability to think and work productively under pressure.
• I possess a hard working ethic in pursuit of excellence, superior organization and managerial skills, and team building talents - resulting in high goal attainment.
• Team up with project managers in Information Technology and Engineering environments to prepare a variety of project and operation related documents.
• Documented for Confidential Business Teams to support their SAP Enterprise-wide implementation to conform thirteen independently operated stateside breweries to a common SAP operating environment.
• Our team documented the Material Management (MM) Module.
• Create clear and concise end user manuals to enhance the marketability of products and services for several companies for internal and external customers.

SOFTWARE KNOWLEDGE AND PROFESSIONAL SKILLS:

• Microsoft Office (Word, Excel, Access, PowerPoint)
• SharePoint (Platform for Business Solutions)
• Visio
• ArborText Epic Editor
• Adobe Illustrator & Photoshop
• Corel Draw, Visio PhotoImpact .
• RoboHelp
• FrameMaker Plus
• Quark Express
• PageMaker
• Lotus Notes
• AutoCAD
• Interleaf Desktop Publishing software
• Working knowledge of markup languages (HTML, SGML, and XML) as will as DITA XML Data Modeling
• Project Management Support documentation
• Technical Writing and Editing
• Technical Manual Preparation (Hardware and Software)
• Business Analyst (Project Analyst, Project Coordinator)
• Standard Operating Processes and Procedures
• Information Mapping for ISO 9000
• Presentations for product/service information and training.
• Technical Illustrations (Isometric & 3D)
• Scripts for Training Materials

EXPERIENCE:

Business Analyst/Technical Writer

Confidential

Responsibilities:

• I researched approximately 5,000 current-state procedures to capture relevant content that will impact a future state initiative intended to establish a single state platform for 44 clients requiring Lender Placed Insurance for homeowner loans.
• I prepared process narratives templates to communicate high-level infrastructure IT processes to the business.

Business Analyst/Technical Writer

Confidential

Responsibilities:

• I prepared a project plan that describes Confidential ’s upcoming changes in its ordering and billing applications.
• I worked with several Business Managers and IT Managers to capture content for this document.

Business Analyst/Technical Writer

Confidential

Responsibilities:

• I worked as a member of the Data Management Council to prepare Standard Operating Procedures and Processes (SOP) to support Data Steward daily functions.
• I also prepared a user manual for a custom application called Confidential .
• Confidential was used to track tasks completed by Data Stewards during the Data Element Certification Process.

Business Analyst/Technical Writer

Confidential

Responsibilities:

• I worked with the Project team to prepare the Technical Requirements Pre-Estimate for a large in-house project.
• I participated in project team meetings to gather information for the one-to-one mapping from the Business Requirements documentation to the Technical Requirements Document.

Sr. Business Analyst

Confidential

Responsibilities:

• Knowledge Management Department, standard operating processes (SOPs) were prepared for internal operations.
• Participated in creating a Standard Operating Template for SOPs.
• Created and presented an audience analysis process for customers of the Knowledge Management Department.

Technical Writer

Confidential, Polaris, Ohio

Responsibilities:

• A user guide for the Confidential - iSeries Tape/File Restore Utility was prepared.
• Confidential to the SOP and User’s guides, a user’s guide template and SOP Template was created for the preparation of related documentation.

Technical Writer

Confidential, Sunbury, Ohio

Responsibilities:

• In the Production Engineering Department Operation Standards to facilitate production associates are created.
• Research each documentation project to create preliminary outlines.
• Conducted digitally recorded interviews with Subject Matter Experts (SMEs) to capture content for the Confidential .
• The document development process was supervised from initiation to final approvals.

Technical Writer

Confidential, Dayton, Ohio

Responsibilities:

• Procurement department, Standard Operating Processes are written to capture detailed steps needed to perform each tasks.
• Research each documentation project to create preliminary outlines.
• Conducted digitally recorded interviews with Subject Matter Experts (SMEs) to capture content for SOPs.
• The document development process was supervised from planning to final approvals.

Technical Writer

Confidential, Columbus, OH

Responsibilities:

• In the Operations Documentation Department, Standard Operating Procedures (SOPs) are prepared to support internal functions and the use of custom software application.
• Research each documentation project to create preliminary outlines.
• I conducted digitally recorded interviews with Subject Matter Experts (SMEs) to capture content for SOPs.
• The document review process was supervised from planning to final approvals.

Technical Writer/Business Analyst

Confidential, Dayton, OH

Responsibilities:

• Based on site evaluations, professional cleaning proposals were prepared for Confidential ’s prospective customers.
• Worked with business team leaders to capture content for standard operating processes (SOP).
• Converted content from SOPs into training course materials for cleaning associates.

Technical Writer

Confidential, Columbus, OH

Responsibilities:

• To capture every possible scenario that may occur during daily operations, sessions were conducted with department managers (Ordering Team, Shipping & Receiving, and Customer Service). For each internal customer, Standard Operating Processes (SOP)s were created that documented every interdepartmental operation and function.
• For Confidential ’ customer service representatives (CSR), training materials were created and training was conducted.

Project Analyst

Confidential, Columbus Ohio 2/2006 - 6/2006

Responsibilities:

• To capture every possible scenario that may occur during daily operations, “War Room” sessions were conducted with department managers
• For each internal customer, Standard Operating Processes (SOP)s were created that documented every interdepartmental operation and function. customer service representatives (CSR), training materials were created and training was conducted.