Senior Technical Writer Resume Columbus, OH - Hire IT People

SUMMARY:

15+ years of professional technical writing experience
I interview technical experts and gather information to produce easy to understand documents, manuals, wikis, and web pages for internal users, programmers, management, executives, and external end users.
I create technical, highly accurate, condensed, user - friendly, professional documentation fast.

SPECIALTIES INCLUDE:

CONDENSED LIST OF SKILLS:

EXPERIENCE:

Confidential, Columbus, OH

Senior Technical Writer

Responsibilities:

Developed an ITIL knowledge base solution in SharePoint Confidential corporate headquarters.
The knowledge base emphasizes IT management policies, processes and procedures.
It also provides a procedural overview for end users that helps them understand complex policies and processes.
It is available to all 36,000 Confidential employees.
The new Solution will bring IT to the forefront of the organization, bring the business and IT services closer together, and improve business satisfaction through improved IT service levels.
Asset Management
Change Management
Configuration Management
Deployment Management
Education Services
Event Management
Incident Management
Knowledge Management
Problem Management
Request Management
Service Level Management
Service Measurement and Metrics

Confidential, Columbus, OH

Senior Technical Writer

Responsibilities:

Fully documented over 350 software processes Confidential developer level
Created easy to understand software documentation for internal end users
Created a Knowledge Base for IT services, Help Desk, infrastructure, and the business
Migrated information from network shares, Sharepoint, etc. to the Knowledge base
Planned and implemented Knowledge Management Strategies
Managed Document Lifecycle of all stored documents and knowledge
Produced product manuals, white papers, software process documentation, templates, etc.

Confidential, Columbus, OH

Senior Technical Writer

Responsibilities:

Created documentation for Confidential Communications backbone architecture.
Created complete documentation for the Confidential & Confidential Cell Tower construction project.
Created complete documentation for the Confidential Cell Tower construction project.
Created a “smart” Change Request Form (CRF) in InfoPath and SharePoint that reduced processing time from over 2 hours to less than 20 minutes.
Reduced maintenance costs by providing technicians more complete and more accurate information.
Created standardized and reliable step maintenance procedures reducing technical errors and service calls.

Confidential, Westerville, OH

Senior Technical Writer

Responsibilities:

Functioned as expert for antipsychotic and morphine-based pharmaceutical products.
Delineated product efficacy, and drug safety protocols to marketing personnel.
Reviewed marketing copy for scientific accuracy, form, style, and appeal.
Developed pharmaceutical marketing copy for television advertising.