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Counter Intelligence Agent Resume

OBJECTIVE

  • To obtain a position in the IT field where I can use my IT education, knowledge and skills for the benefit of an organization while continuing to grow and develop my professional skills and experience.

TECHNICAL SKILLS

  • Cisco Router Configuration
  • Linux - Based Servers
  • Extensive PC Hardware Assembly and Repair Knowledge
  • Virus Prevention/Resolution (Hidden File, Self-Replicating, etc.)
  • Windows Server 2008 (Active Directory, DNS, DHCP, IIS, WSUS)
  • Various Cable Terminations
  • 55 WPM Typing Speed
  • Microsoft Office Suite

PROFESSIONAL EXPERIENCE

Confidential

Counter Intelligence Agent

Responsibilities:

  • Perform diagnostics and troubleshooting of customer computers. Repair or replace defunct hardware. Install and update customer anti-virus, and other software.
  • Advise customers regarding technical products and issues. Determine customer needs, recommend appropriate technology, and provide user/set up tips in general terms for non-technical individuals.
  • Job duties also include acting as a stand in for both the sales representatives on the floor, as well as filling in for cashiers when needed.

Confidential

Sales Representative

Responsibilities:

  • Advise customers regarding gaming system capabilities, age appropriate games, and general product information
  • Ensure proper inventory is maintained on sales floor and in storage. Stock shelves and maintain organized workstation.
  • Process customer purchases/return transactions promptly and correctly at point of sale. Encourage customers to purchase new or additional items to increase store sales

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