Technical Writer Resume Vienna, VA - Hire IT People

SUMMARY:

Confidential is an accomplished writer with thorough experience in documentation projects.
Confidential earned a highly favorable review from the VP’s office at AOL where he provided and documentation.
Very personable and professional with excellent communication skills.
Conducts interviews and works well with Subject Matter Experts.
Can create and publish content in different formats such as Word, PDF, HTML and Flash.

SKILL:

Proficient with a wide variety of tools including: Microsoft Word, Excel, Powerpoint, Publisher, Visio, Adobe FrameMaker, Adobe Dream Weaver, Adobe Photoshop and Basic HTML

EXPERIENCE:

Technical Writer

Confidential, Vienna, VA

Responsibilities:

Created the Confidential User Manual and forms used by Confidential company to manage g olfing properties Confidential .
Agronomy
Food & Beverage Operations
Risk Management
Point of Sales
Marketing
Accounting
IT Processes & Software Applications
Payroll procedures
Time Saver System
Taxation
Employee Transfers
Employee Benefits
Recruiting Procedures & Regulations

Technical Writer/Web Developer

Confidential, Vienna, VA

Responsibilities:

Created content and design for website using Adobe Dreamweaver, Adobe Photoshop and Adobe Illustrator
Edited and created new content for the Beta Website

Technical Writer/ Project Coordinator

Confidential, Vienna, VA

Responsibilities:

Created policy and procedure documentation used by the company to manage internal documents
Created power point presentations for the VP’s office
Gathered information from different departments and created an FAQ document
Provided technical support and during the launch of a new software system in the company
Provided support during this launch period by phone, email and chat
Created user guides and edited existing manuals for the company
Created a suite of documentation manuals for an international health management company using an ERP software solution
Created a suite of manuals for an e - mail monitoring software company
Created documentation for a Charter management company, including quick start guides, user guides, and online help.
Created an administrator’s guide for a Criminal database software company
Created an administrator’s guide for a Moving and hauling logistics company

Network Administrator

Confidential, Richardson, TX

Responsibilities:

Manage and trouble shoot in the Microsoft NT environment
Implement data backup strategy for servers at four branch locations
Restore lost data and archive requested directories
Restore E-mail Exchange servers in event of failure
Implemented Citrix Server and Terminal Server to allow publication of applications
On call responsibilities included providing support in case of emergency

Project Analyst

Confidential, Irving, TX

Responsibilities:

Provided user and technical support for applications used in the company
Implemented Y2K project to insure the availability of all servers in the enterprise
Managed the roll out of company specific software (Remedy and People Soft) to different branches in North America

Technical Support

Confidential, Carrolton, TX

Responsibilities:

Provided technical support to high speed internet access cable modem users
Configured modems for optimum performance
Contributed to the company technical support knowledge database

Unix Operator

Confidential, Irving, TX

Responsibilities:

Provided technical support to UNIX AIX Systems Environment
Monitored UNIX systems that supported an alarm center of Confidential
Performed Bi-Weekly switch from Primary to Secondary systems
Performed trouble shooting tasks such as fixing network printers, Unix Report printers and resolving Primary System Availability
Debugged UNIX scripts causing errors in the file system
Assisted in creating user manual for the Operations department

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Technical Writer Resume

Vienna, VA

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