We provide IT Staff Augmentation Services!

Technical Writer Resume

Vienna, VA

SUMMARY:

  • Confidential is an accomplished writer with thorough experience in documentation projects.
  • Confidential earned a highly favorable review from the VP’s office at AOL where he provided and documentation.
  • Very personable and professional with excellent communication skills.
  • Conducts interviews and works well with Subject Matter Experts.
  • Can create and publish content in different formats such as Word, PDF, HTML and Flash.

SKILL:

Proficient with a wide variety of tools including: Microsoft Word, Excel, Powerpoint, Publisher, Visio, Adobe FrameMaker, Adobe Dream Weaver, Adobe Photoshop and Basic HTML

EXPERIENCE:

Technical Writer

Confidential, Vienna, VA

Responsibilities:

  • Created the Confidential User Manual and forms used by Confidential company to manage g olfing properties Confidential .
  • Agronomy
  • Food & Beverage Operations
  • Risk Management
  • Point of Sales
  • Marketing
  • Accounting
  • IT Processes & Software Applications
  • Payroll procedures
  • Time Saver System
  • Taxation
  • Employee Transfers
  • Employee Benefits
  • Recruiting Procedures & Regulations

Technical Writer/Web Developer

Confidential, Vienna, VA

Responsibilities:

  • Created content and design for website using Adobe Dreamweaver, Adobe Photoshop and Adobe Illustrator
  • Edited and created new content for the Beta Website

Technical Writer/ Project Coordinator

Confidential, Vienna, VA

Responsibilities:

  • Created policy and procedure documentation used by the company to manage internal documents
  • Created power point presentations for the VP’s office
  • Gathered information from different departments and created an FAQ document
  • Provided technical support and during the launch of a new software system in the company
  • Provided support during this launch period by phone, email and chat
  • Created user guides and edited existing manuals for the company
  • Created a suite of documentation manuals for an international health management company using an ERP software solution
  • Created a suite of manuals for an e - mail monitoring software company
  • Created documentation for a Charter management company, including quick start guides, user guides, and online help.
  • Created an administrator’s guide for a Criminal database software company
  • Created an administrator’s guide for a Moving and hauling logistics company

Network Administrator

Confidential, Richardson, TX

Responsibilities:

  • Manage and trouble shoot in the Microsoft NT environment
  • Implement data backup strategy for servers at four branch locations
  • Restore lost data and archive requested directories
  • Restore E-mail Exchange servers in event of failure
  • Implemented Citrix Server and Terminal Server to allow publication of applications
  • On call responsibilities included providing support in case of emergency

Project Analyst

Confidential, Irving, TX

Responsibilities:

  • Provided user and technical support for applications used in the company
  • Implemented Y2K project to insure the availability of all servers in the enterprise
  • Managed the roll out of company specific software (Remedy and People Soft) to different branches in North America

Technical Support

Confidential, Carrolton, TX

Responsibilities:

  • Provided technical support to high speed internet access cable modem users
  • Configured modems for optimum performance
  • Contributed to the company technical support knowledge database

Unix Operator

Confidential, Irving, TX

Responsibilities:

  • Provided technical support to UNIX AIX Systems Environment
  • Monitored UNIX systems that supported an alarm center of Confidential
  • Performed Bi-Weekly switch from Primary to Secondary systems
  • Performed trouble shooting tasks such as fixing network printers, Unix Report printers and resolving Primary System Availability
  • Debugged UNIX scripts causing errors in the file system
  • Assisted in creating user manual for the Operations department

Hire Now