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Technical Writer Resume

Baltimore, MD

PROFESSIONAL EXPERIENCE

Confidential, Baltimore, MD

Technical Writer

Responsibilities:

  • Compiled acquisition, configuration, maintenance, performance and other technical documentation
  • Updated assessment documentation based on results of a wide range of gathered data
  • Ran reports to obtain data for assessments
  • Analyzed data for assessments
  • Tracked the status of the data required from the stakeholders to complete the assessment, notifying the stakeholders which data remained missing

Confidential, Baltimore, MD

Technical Writer

Responsibilities:

  • System Design Document (SDD)
  • Interface Control Document(s) (ICD)
  • Release Plan
  • Test Summary Report
  • Implementation Plan

Confidential, Vienna, VA

Technical Writer

Responsibilities:

  • Developed clear, concise documentation of applications under development, modification, or maintenance for IBM in support of

    CMS

  • Formatted, edited, and produced a three - company Joint Operations Procedure manual for CMS, collaborating with both internal and external subject matter experts (from other corporations)
  • Edited and submitted contract deliverable documentation to CMS
  • Designed and developed templates for procedure and process manuals
  • Designed and developed accurate end-user documentation based on detailed graphics
  • Participated in the peer review of project and organizational documentation
  • Worked with the Quality Assurance department and subject matter experts to compose/edit new or existing processes and procedures
  • Analyzed business processes to determine gaps in knowledge and procedure in transitioning to any new applications
  • Produced meeting minutes, including updates to Action Items

Confidential

Technical Writer

Responsibilities:

  • Developed clear, concise documentation of applications under development, modification, or maintenance for Confidential in support of CMS
  • Reviewed and edited project and organizational documentation for accuracy and completeness
  • Designed and developed accurate end-user documentation
  • Worked with software developers to document Access DB software
  • Worked with Use Cases to test documentation
  • Supported the Confidential Capability Maturity Model Integration (CMMI) effort to obtain CMMI level certification 2 and 3
  • Participated in peer reviews of project and organizational documentation
  • Worked with the Quality Assurance department to compose/edit new or existing processes and procedures
  • Designed and developed templates for procedure, process and policy documents
  • Maintained project documentation libraries, including the use of version control (the Talisma Knowledgebase and Microsoft SharePoint)
  • Edited and produced a monthly newsletter for our division.
  • Produced meeting minutes, including updates to Action Items
  • Used SnagIt to insert the screen grabs in the documentation

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