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Documentation Specialist / Content Manager Resume

PROFESSIONAL EXPERIENCE

Confidential

Documentation Specialist / Content Manager

Responsibilities:

  • Created, maintained, and administered print - based and online system documentation for our SharePoint library for the INFO1 financial data warehouse management software system
  • Developed an online Wiki presence that supported the data warehouse software used by the banking development community and served as our group’s local Confluence / Wiki administrator
  • Evaluated, revised, combined, and reduced existing support materials from 175 documents containing over 5200 pages to 24 chapters containing approximately 500 pages.
  • Served as both a subject matter expert and conduit between the end-user community and the Chase software development team for the full lifecycle of the product

Confidential

Requirements Analyst

Responsibilities:

  • Requirements Analyst contracting with Northrop’s Information Systems sector, supporting software development for the Defense Logistics Agency (DLA) of the Department of Defense (DoD)
  • Served as both a subject matter expert and conduit between the DLA’s customer community and the Confidential software development team for the full lifecycle of the product
  • Created design documents and related system documentation for List Management, a DoD parts management system being upgraded and enhanced by the development team
  • Developed both the paper-based user guides and online Help systems used by the federal stakeholders
  • Wrote and executed software test plans and cases to evaluate the performance and accuracy of the software upgrades
  • Used Northrop’s internal service tool to record, track and perform analysis on system issues

Confidential

Quality Control Editor

Responsibilities:

  • Personally edited and quality-checked both paper- and electronic-based technical publications developed by nearly 250 writers totaling over 43,000 pages of technical material during a 4-year timeframe
  • Quality-checked for compliance to ISO9001, industry-specific, and/or customer-specific standards
  • Edited documents according to customer-specific style guides and formats to produce hundreds of documents, manuals, parts catalogs, and training materials
  • Product platforms ranged from jet aircraft engines and superstructures, to military armored vehicles and helicopters, to commercial food preparation products and home appliances
  • Document types included user manuals, E-learning lessons, IETMs, and other publications which were edited for grammar, punctuation, spelling, technical accuracy, electronic integrity, and compliance with customer requirements

Confidential

Writer / Instructional Design Specialist

Responsibilities:

  • Served as lead subject matter expert for all telecommunications projects comprising over twenty separate courses comprising nearly 180 hours of computer- and web-based training
  • Worked as a UI designer creating courseware summaries, performing content analysis, identifying skills gaps, developing learning interventions, and translating UI wireframes for Information Design Plans delivered to the client.
  • Utilized an Agile-like approach (before Agile existed) as part of a small, highly successful team that researched, developed, illustrated, and edited story cards and coded instructional courseware
  • Used a Kanban-like approach to develop a reusable generic Icon Author software engine for implementation of computer-based training story cards

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