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Technical Writer Resume

Annapolis Junction, MD

WORK EXPERIENCE:

Confidential, Annapolis Junction, MD

Technical Writer

Responsibilities:

  • Collaborated with technical managers and system engineers to gather and document system requirements, system design, installation and implementation details, and system support following ISO 9001 and ISO 20000 standards
  • Developed, reviewed and presented ITIL lifecycle processes and procedures to support the development, upgrade and sustainment of the IT infrastructure
  • Led the migration to an enterprise - wide document collaboration tool which required development of training materials for the new tool and vetting requirements from the technical framework managers and system engineering leads

Confidential, Lansdowne, MD

Client Services Representative

Responsibilities:

  • Marketing efforts have generated over twenty new accounts/contracts
  • Develops marketing materials and contracts for client support
  • Creates, reviews and maintains client contracts
  • Writes and analyzes detailed job descriptions for placement at client sites
  • Facilitates filling labor needs of clients with potential candidates
  • Maintains invoices and supports bill collection as necessary

Confidential, MD

Continuing Education and Training Marketing Associate

Responsibilities:

  • Supervised drafting and editing of college publications and newspaper articles
  • Designed and executed email marketing campaigns to increase enrollment
  • Maintained and updated social networking sites

Assistant Continuing Education and Training Marketing Specialist

Confidential

Responsibilities:

  • Increase public awareness of college events with press releases and newspaper articles
  • Launched social networking site advertising the college
  • Drafted and sent email marketing campaigns to potential students

Confidential, MD

Legal Intern

Responsibilities:

  • Assisted with drafting and witnessing legal documents including wills and briefs
  • Responsible for client communications including emailing, faxing, and drafting professional letters

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