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Esl Instructor Resume

Richmond, VA

SUMMARY:

  • Operations and User Guides for Fannie Mae; Collaborate with expert users, technical staff, and managers to gather, analyze and organize data, test user applications, write training, technical user, and operation policy and procedure documents.
  • Effectively integrate technical and non - technical concepts in user and proposal documentation, course design, and classroom presentation. Write and edit Requirements. Write SDLC documents and operational guides.
  • Develop and deliver digital content (copywriting, copy editing, proofing, and content-development process) for external-facing site
  • Innovatively apply software tools (e.g., Microsoft Suite, PowerPoint, Visio, Adobe, multimedia and data management tools) to educate user audience.
  • Information Security (IS) such as encryption certificates and Key Recovery operations

AREAS OF EXPERTISE:

  • Admin and User SOPs and Reference and Quick Reference Guides
  • Software Documentation (Training Guides, Operation Guides)
  • Data Gathering - Interview SMEs
  • User Training; Desktop Publishing; Net Meeting for E-Learning
  • Software Proficient (Microsoft Suite, PowerPoint, Adobe, Robohelp, Visio SnagIt), Unix, ‘C’, prior user of Oracle

EXPERIENCE:

Confidential, Richmond, VA

ESL Instructor

Responsibilities:

  • Design (based on needs assessment), prepare, deliver different skill levels of English as a Second Language (ESL) classes to students of several nationalities; varied skill sets.
  • Assess the students for needs and competency.

Confidential, Reston, VA

Sr. Tech. Writer

Responsibilities:

  • Write, edit, and revise as necessary various Enterprise Services Oriented Architecture (ESOA) and Architecture, Strategy, and Design (ASD) documents for the Confidential Medical IT projects.
  • Edit Business Development documents such as Technical and Task Order RFPs.
  • Attend all daily and unique telcons re projects.

Confidential, Oakton, VA

Sr. Tech. Writer; Proposal Coordinator and Drafter

Responsibilities:

  • Research and write PMO responses for large federal proposal effort.
  • Interview Confidential & Confidential SMEs and managers in gathering information in order to prepare Pink and Red team response to telecommunications RFP.
  • All research and meetings done through telcons and email.
  • Participate in all aspects of proposal response preparation except production.

Confidential, Reston, VA

Sr. Tech. Writer; Proposal Coordinator and Drafter

Responsibilities:

  • Work with Department of Veteran Affairs (VA) Contractor team to produce project artifacts in Agile Programming and SCRUM environment using ProPath templates in the Project Management Accountability System (PMAS). Drafted RSD from BRD.
  • Format and edit PWS, RSD, SDD, ICD. Write user guides, training material, and SOPs. Participate in proposal response preparation.

Confidential, Reston, VA

Sr. Technical Writer

Responsibilities:

  • Write User Guide for UAT; Include entire application content and screen shots on a very tight deadline - heavy formatting in Word 2010. SharePoint document configuration.

Confidential, Alexandria, VA

Sr. Business Analyst and Technical Writer

Responsibilities:

  • Responsible for overseeing the reporting framework for primary Computer Operations Center in communicating status to executive management
  • Work closely with federal and contract personnel on daily operational activities; Write, edit and maintain Official Agency correspondence, standard operating procedures, and PowerPoint presentations.

Tools: SharePoint Server 2007, Word 2007, Excel ’07.

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