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Technical Writer Resume

Polaris, OhiO

SUMMARY:

  • Senior Level Technical Writer with extensive experience documenting for products, services, internal business operations (BAU), Information Technology, and Project Management Support.
  • Excellent written and oral communication skills have led to high levels of success in improving a company’s overall product and service usability.
  • These experiences have enhanced my ability to think and work productively under pressure.
  • I possess a hard working ethic in pursuit of excellence, superior organization and managerial skills, and team building talents - resulting in high goal attainment.
  • Coordinated the translation of Technical Manuals from English to Russian for Confidential .
  • Successfully created several quality software and electro-mechanical end-user manuals for Viasala Inc’s atmospheric sensing equipment. Significantly influenced the company’s overall document standards and methods of preparation.

SOFTWARE KNOWLEDGE AND PROFESSIONAL SKILLS:

  • ArborText Epic Editor
  • Microsoft Office (Word, Excel, Access, PowerPoint)
  • SharePoint
  • Visio
  • Adobe Illustrator & Photoshop
  • Corel Draw, Visio PhotoImpact .
  • RoboHelp
  • FrameMaker Plus
  • Quark Express
  • PageMaker
  • Lotus Notes
  • AutoCAD
  • Interleaf Desktop Publishing software
  • Working knowledge of markup languages (HTML, SGML, and XML) as will as DITA XML Data Modeling
  • Project Management Support documentation
  • Technical Writing and Editing
  • Technical Manual Preparation (Hardware and Software)
  • Business Analyst (Project Analyst, Project Coordinator)
  • Standard Operating Processes and Procedures
  • Information Mapping for ISO 9000
  • Presentations for product/service information and training.
  • Technical Illustrations (Isometric & 3D)
  • Scripts for Training Materials

TECHNICAL WRITING EXPERIENCE:

Technical Writer

Confidential, Polaris, Ohio

Responsibilities:

  • Also prepared a Confidential - iSeries Tape/File Restoreu Utility user’s guide.
  • Pursuant to the SOP and User’s guides, a user’s guide template and SOP Template was created for future documentation.

Technical Writer

Confidential, Sunbury, Ohio

Responsibilities:

  • In the Production Engineering Department Operation Standards to facilitate production associates are created.
  • Research each documentation project to create preliminary outlines.
  • Conducted digitally recorded interviews with Subject Matter Experts (SMEs) to capture content for the Operations Standards.
  • The document development process was supervised from initiation to final approvals.

Technical Writer

Confidential, Dayton, Ohio

Responsibilities:

  • Procurement department, Standard Operating Processes are written to capture detailed steps needed to perform each tasks.
  • Research each documentation project to create preliminary outlines.
  • Conducted digitally recorded interviews with Subject Matter Experts (SMEs) to capture content for SOPs.
  • The document development process was supervised from planning to final approvals.

Technical Writer

Confidential, Columbus, OH

Responsibilities:

  • Research each documentation project to create preliminary outlines.
  • I conducted digitally recorded interviews with Subject Matter Experts (SMEs) to capture content for SOPs.
  • The document review process was supervised from planning to final approvals.

Technical Writer/Business Analyst

Confidential, Dayton, OH

Responsibilities:

  • Based on site evaluations, professional cleaning proposals were prepared for Confidential ’s prospective customers.
  • Worked with business team leaders to capture content for standard operating processes (SOP).
  • Converted content from SOPs into training course materials for cleaning associates.

Technical Writer

Confidential, Columbus, OH

Responsibilities:

  • To capture every possible scenario that may occur during daily operations, “ Confidential ” sessions were conducted with department managers (Ordering Team, Shipping & Receiving, and Customer Service).
  • For each internal customer, Standard Operating Processes (SOP)s were created that documented every interdepartmental operation and function.
  • For ProfitLines’ customer service representatives (CSR), training materials were created and training was conducted.

Project Analyst

Confidential, Columbus, Ohio

Responsibilities:

  • To capture every possible scenario that may occur during daily operations, sessions were conducted with department managers (Ordering Team, Shipping & Receiving, and Customer Service).
  • For each internal customer, Standard Operating Processes (SOP)s were created that documented every interdepartmental operation and function.
  • For ProfitLines’ customer service representatives (CSR), training materials were created and training was conducted.

Technical Writer

Confidential, Columbus, OH

Responsibilities:

  • As Confidential moved forward with its initiative to update its current maintenance software application with a newer more adaptable application, complete document support was provided.
  • Using a training application software, videos demos of various software applications were created.
  • I assisted the SharePoint administrator to input project information and enter new documents.

Technical Writer

Confidential, Columbus, OH

Responsibilities:

  • Using MSWord and Lotus Notes, processes were document to support Confidential ’s company-wide software replacement initiative.
  • Created and updated installation procedures (called Technotes) for software applications used throughout the company using Lotus Notes 6 database utilities.
  • Processed documents that were generated by the company-wide software replacement initiative (interoffice correspondence and forms) using Lotus Notes 6 database utilities and Microsoft Access.
  • Create process diagrams and flow charts using Visio.

Lead Analyst

Confidential, Columbus, Ohio

Responsibilities:

  • The project delivery process facilitated the installation and removal of midrange servers in the Enterprise Midrange department.
  • I served as the Site Level Coordinator for the Enterprise Midrange department as part of Confidential ’s corporate-wide initiative to update hardware and software applications.

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