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Technical Writer And Communication Specialist Resume

Plano, TX

SUMMARY

  • Highly creative and multi - talented professional with solid training and education in technical writing, content strategy, and SEO.
  • Skilled in translating subject matter into tangible, benefit focused technical and client facing user content.
  • Possess a valuable combination of project management, content creation, and editing skills.
  • Excel within deadline-driven environments.
  • Exceptional verbal and written communication skills with the ability to collaborate across organizational functions and levels.

TECHNICAL SKILLS

  • Technical Writing
  • Project Management
  • Content Strategy
  • Content Management
  • Business Requirement
  • Search Engine Optimization (SEO)
  • Graphic Design
  • Technical Documentation
  • Process Mapping
  • Interviewing
  • HTML
  • CSS
  • JS
  • Salesforce
  • Microsoft Office Suite
  • Six Sigma/Lean
  • JIRA
  • Workday
  • Adobe Photoshop
  • Google Analytics

PROFESSIONAL EXPERIENCE

Confidential - Plano, TX

Technical Writer and Communication Specialist

Responsibilities:

  • Develop internal Confidential field communications and field enablement campaigns targeted for a technical sales audience.
  • Responsible for creating technical documentation of services.
  • Research and write about IT and software services.
  • Translate complex subject matter into simple and elegant communications and manuals.
  • Conduct interviews with stakeholders and subject matter experts to document processes.
  • Create email announcements about IT services and solutions for the sales team.
  • Document sales processes within Salesforce.
  • Prepare copy and visuals. Organize email distribution lists.
  • Design web page templates in content management systems.
  • Publish online content and reinforce messaging through internal social media channels.
  • Track and manage project completion using Agile methodology.

Confidential - Irving, TX

Digital Content Strategist and Copywriter

Responsibilities:

  • Led development and execution of content strategy, content development, and search engine optimization.
  • Drove web content personalization strategy, implementation, and ongoing website optimization.
  • Created website navigational maps to improve user flow. Created, updated, and maintained internal style guide and website content.
  • Collaborated with technical writers to create high-quality content around relevant keywords. Translated analytical results into actionable optimizations.
  • Worked with marketing to integrate brand strategy into a dynamic personalized experience.
  • Collaborated with the website development team, highlighted process inefficiencies and made technical recommendations for improvements to the website architecture and design.
  • Managed projects and campaigns within JIRA. Maintained a strong understanding of available technologies and technology solutions to improve efficiency and the customer journey.

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