- Highly creative and multi - talented professional with solid training and education in technical writing, content strategy, and SEO.
- Skilled in translating subject matter into tangible, benefit focused technical and client facing user content.
- Possess a valuable combination of project management, content creation, and editing skills.
- Excel within deadline-driven environments.
- Exceptional verbal and written communication skills with the ability to collaborate across organizational functions and levels.
- Technical Writing
- Project Management
- Content Strategy
- Content Management
- Business Requirement
- Search Engine Optimization (SEO)
- Graphic Design
- Technical Documentation
- Process Mapping
- Microsoft Office Suite
- Six Sigma/Lean
- Adobe Photoshop
- Google Analytics
Confidential - Plano, TX
Technical Writer and Communication Specialist
- Develop internal Confidential field communications and field enablement campaigns targeted for a technical sales audience.
- Responsible for creating technical documentation of services.
- Research and write about IT and software services.
- Translate complex subject matter into simple and elegant communications and manuals.
- Conduct interviews with stakeholders and subject matter experts to document processes.
- Create email announcements about IT services and solutions for the sales team.
- Document sales processes within Salesforce.
- Prepare copy and visuals. Organize email distribution lists.
- Design web page templates in content management systems.
- Publish online content and reinforce messaging through internal social media channels.
- Track and manage project completion using Agile methodology.
Confidential - Irving, TX
Digital Content Strategist and Copywriter
- Led development and execution of content strategy, content development, and search engine optimization.
- Drove web content personalization strategy, implementation, and ongoing website optimization.
- Created website navigational maps to improve user flow. Created, updated, and maintained internal style guide and website content.
- Collaborated with technical writers to create high-quality content around relevant keywords. Translated analytical results into actionable optimizations.
- Worked with marketing to integrate brand strategy into a dynamic personalized experience.
- Collaborated with the website development team, highlighted process inefficiencies and made technical recommendations for improvements to the website architecture and design.
- Managed projects and campaigns within JIRA. Maintained a strong understanding of available technologies and technology solutions to improve efficiency and the customer journey.