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Technical Writer Specialist Resume

TECHNICAL SKILLS

  • Azure AD Deployment
  • Conditional Access Logic
  • PIM/PAM Development
  • O365 Governance
  • SharePoint (2010 - Online)
  • User Adoption
  • Team Management
  • Project Management
  • Process Improvement
  • Business Analysis
  • HTML
  • JavaScript
  • CSS
  • PowerShell

PROFESSIONAL EXPERIENCE

Technical Writer Specialist

Confidential

Responsibilities:

  • Be the face and SME for all things Office 365.
  • Increase user adoption of Office 365 by 33% MOM working with senior management across the organization to implement a user adoption strategy.
  • Create a hands-on, participant-led workshop to bring team members up to speed on Office 365 features and functions quickly and efficiently.
  • Provide consultative services to Confidential team members on how best to use Office 365 in their day-to-day jobs.
  • Write and implement Patterns and Practices and Information Governance plans for the Office 365 Business Development team.

Technical Writer Specialist

Confidential

Responsibilities:

  • Served as SME for cloud-based products and services, defining standards and style guidelines, and work distribution for a small team of writers.
  • Designed and wrote new client-facing material for Confidential ’ big data analytics software.
  • Mentored new writers on style and process, ensuring efficient onboarding.
  • Created a SharePoint project tracking system with electronic document approvals and a robust records retention policy.

Managing Editor

Confidential

Responsibilities:

  • Oversaw the development of new product families, including designing practice exams, specialized audio training, and mobile applications for Microsoft’s MCITP on Server 2008 and the Cisco CCNP track.
  • Managed over 25 contractors developing hundreds of products at any given time.
  • Designed an LMS, merging all product offerings into a single, unified experience.

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