Sr. Technical Writer / Business System Consultant Resume Phoenix, AZ - Hire IT People

SUMMARY

Extensive experienced producing eighteen plus years of high - quality documentation that is appropriate for its intended audience.
Additional ten years’ of experience in business analyst with a clear understanding of the SDLC and software development.
Experience in gathering / consolidating info from SMEs, and writing / creating usable processes.
Over seventeen years’ experience in creating detailed flow processes with Visio as well as presentation and training material.
Excellent interpersonal partnering and collaboration skills; working with peers, cross-functional teams, SMEs and executives.

TECHNICAL SKILLS

MS Office Suites; including MS Project, ServiceNow, Visio; Information Mapping, business process flows, data flow diagramming and Adobe RoboHelp, Screen Capture. FrameMaker, Author-It, FrontPage, Author-It, Dreamweaver, WordPress, Wiki, SharePoint, Snag IT, Data Modeling with; LucidChart, IGrafx, Gliffy, JIRA, SQL Queries,
XML, HTML, PageMaker and Adobe Acrobat/Reader/Writer, Visual Studio, MS Dynamics, training material, Confluence, Teamworks, Sametime/Web Conference, WebEx. Skype, Lotus Notes, Outlook, Crystal Reports, Learning Management Systems (LMS)

PROFESSIONAL EXPERIENCE

Confidential, Phoenix, AZ

Sr. Technical Writer / Business System Consultant

Responsibilities:

Research, prepared and edited Consolidated Settlement Platform Manual - (CPS) on one of the company systems
Created a template, wrote a user manual with the new processes and new screenshots
Diagramming new flows with LucidCharts and updating processes

Confidential, Chandler AZ

Business Systems Consultant

Responsibilities:

Analyzed, tracked, monitored and created Jira tickets for the PVSI Shared Services
Tracked all approvals and pushed tickets along, identifying any holdups, risks and issues.
Kept records of all issues tracked and generated
Worked remote as a Business Analyst Liaison on a short contract.
Used Excel, Visio, Jira, Bike to all issues

Confidential

Technical Writer - Consultant

Responsibilities:

Wrote and edited high level procedures - (PRO) for Engineering, Communications and Quality Control areas; PROs - High-level process; not step by step.
Identified compliance and regulatory requirements
Analyzed, tracked and monitored JIRA Tickets for the PVSI Shared Services Business Process Management Team.
Kept records of all issues tracked and generated
Used Excel, Jira, Bike to lookup all issues, requirements that were missing or not complete.
Identified high risks, financial items, as well as other items not documented and noted on Project Requirement comments.
Wrote Government Certification documentation
Met with Financial Analyst, then Subject Matter Experts to identify updates for documents.
Researched other business requirements and identified gaps in the PROs