We provide IT Staff Augmentation Services!

Sr. Technical Writer / Business System Consultant Resume

Phoenix, AZ


  • Extensive experienced producing eighteen plus years of high - quality documentation that is appropriate for its intended audience.
  • Additional ten years’ of experience in business analyst with a clear understanding of the SDLC and software development.
  • Experience in gathering / consolidating info from SMEs, and writing / creating usable processes.
  • Over seventeen years’ experience in creating detailed flow processes with Visio as well as presentation and training material.
  • Excellent interpersonal partnering and collaboration skills; working with peers, cross-functional teams, SMEs and executives.


  • MS Office Suites; including MS Project, ServiceNow, Visio; Information Mapping, business process flows, data flow diagramming and Adobe RoboHelp, Screen Capture. FrameMaker, Author-It, FrontPage, Author-It, Dreamweaver, WordPress, Wiki, SharePoint, Snag IT, Data Modeling with; LucidChart, IGrafx, Gliffy, JIRA, SQL Queries,
  • XML, HTML, PageMaker and Adobe Acrobat/Reader/Writer, Visual Studio, MS Dynamics, training material, Confluence, Teamworks, Sametime/Web Conference, WebEx. Skype, Lotus Notes, Outlook, Crystal Reports, Learning Management Systems (LMS)


Confidential, Phoenix, AZ

Sr. Technical Writer / Business System Consultant


  • Research, prepared and edited Consolidated Settlement Platform Manual - (CPS) on one of the company systems
  • Created a template, wrote a user manual with the new processes and new screenshots
  • Diagramming new flows with LucidCharts and updating processes

Confidential, Chandler AZ

Business Systems Consultant


  • Analyzed, tracked, monitored and created Jira tickets for the PVSI Shared Services
  • Tracked all approvals and pushed tickets along, identifying any holdups, risks and issues.
  • Kept records of all issues tracked and generated
  • Worked remote as a Business Analyst Liaison on a short contract.
  • Used Excel, Visio, Jira, Bike to all issues


Technical Writer - Consultant


  • Wrote and edited high level procedures - (PRO) for Engineering, Communications and Quality Control areas; PROs - High-level process; not step by step.
  • Identified compliance and regulatory requirements
  • Analyzed, tracked and monitored JIRA Tickets for the PVSI Shared Services Business Process Management Team.
  • Kept records of all issues tracked and generated
  • Used Excel, Jira, Bike to lookup all issues, requirements that were missing or not complete.
  • Identified high risks, financial items, as well as other items not documented and noted on Project Requirement comments.
  • Wrote Government Certification documentation
  • Met with Financial Analyst, then Subject Matter Experts to identify updates for documents.
  • Researched other business requirements and identified gaps in the PROs

Hire Now