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Api Technical Writer Resume

Philadelphia, PA

SUMMARY

  • Business Analysis and Technical Writing Experience
  • Created financial, insurance, HR, medical, biological, pharmaceutical, and legal documents, using accepted standard rules for their grammar, tone, style and content
  • Maintained and updated documents after business process change occurrences
  • Proficient in Microsoft Project, Visio, PowerPoint, Excel and Word
  • Experienced with UNIX (Solaris) software and platforms, as well as HTML, C++, PL/SQL, Oracle CRM, Microsoft Project 2010, ALM, SAP Comet, Excel, Lotus Notes, Siebel, Salesforce.com, UNIX Programming and Administration, Asana, Git Version Control, SharePoint, Century, Agile/Jira (Certified Scrum Master), Instream, Lync, Skype, WebEx, MIDAS, SC processes, SOX, GxP, APIs, severs, cloud, Cisco (Comcast telecomm), incident management, vulnerability testing, HIPPA (Licensed Nurse), Azure Dev Ops, Slack, Confluence, Postman, Fiddler, Genymotion

TECHNICAL SKILLS

  • Visio, PowerPoint, and Word
  • Excel, UNIX (Solaris), HTML, C++, PL/SQL, Oracle CRM, Lotus Notes, Siebel, Salesforce.com, UNIX Programming and Administration
  • Asana, SharePoint, Century, Instream, Skype and Microsoft Project, Agile/Jira (Scrum Master)

PROFESSIONAL EXPERIENCE

Confidential, Philadelphia, PA

API Technical Writer

Responsibilities:

  • Learned the Enclara Business Model, a provider of medication and review for Hospice Medicare clients
  • Using SQL Server Stored Procedures, Libraries and Knowledge of Enclara’s E3 Mobile application, wrote documentation on APIs - their descriptions, class, parameters, procedures and attributes (procedures written in C# but called from SQL Server 2014 database)
  • Used Postman to test APIs
  • Wrote Procedures about the Enclara Mobile application for pharmacy
  • Showed where in the procedure those APIs are called
  • Used an emulator with reverse proxy (Genymotion with Fiddler software) to view how the APIs are called

Confidential

SDLC Quality Technical Writer and Business Analyst

Responsibilities:

  • Demonstrated an awareness of Merck training, policies and guidelines for SDLC and SOP processes
  • Coached and guided others on compliance and quality requirements
  • Wrote and assisted with SOPs, as necessary
  • Prepared SDLC document trackers
  • Authored and reviewed specific SDLC documents (including QAPs, Test Plans and Summary Reports) for good documentation practices and approvals
  • Completed assessments for Risk, Data Privacy, IT and 3rd Party Vendor
  • Conducting Quality Gate review meetings at the end of each phase of the SDLC process to ensure all 41 controls were met.
  • Became certified in SAP ERP for Merck’s supply chain
  • Gathered user requirements, completed user journeys, conducted user acceptance testing
  • Supported Change Management appraisal of documentation in Remedy; also, work with SOX. GxP and SC control processes
  • Engaged in document remediation processes as applicable; ensuring variance documentation processes are followed
  • Reviewed all project deliverables in accordance with Merck SDLC 3.0
  • Used Vision and UML software to track activity for activity diagrams, flow charts, etc.

Confidential

Data Analyst

Responsibilities:

  • Scanned the 10,000-person Confidential Communications Network nightly for viruses using software data tools
  • Served as Project Manager during the relocation of Confidential Business Center to South Carolina, tracking the progress of fourteen engineers developing computer programs for that location
  • Wrote a 60-page Operations Manual for Confidential ’ national location
  • Repaired Confidential computers and scanning field devices
  • Served as an assistant to the head of Confidential Business Services, drafting business correspondence and documents for him
  • Headed Change Management meetings for Confidential Medical Services to go over any new procedures every month

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