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Technical Writer Resume

Charlotte North, CarolinA

SUMMARY:

As an experienced technical writer, I offer a diverse skill set that includes documentation, editing, user experience, code sample authoring, and Japanese translation.

SKILLS:

End - user help, flow charts, tutorials, user guides, and API documentation

Grammar, spelling, punctuation, editing

Jira, GitHub, TFS, Mercurial, StarTeam

UX and UAT

HelpStudio, RoboHelp, SnagIt, Confluence

HTML, HTML5, and wiki markup

GitHub-flavored markdown (GFM)

Agile, scrum team, sprints

EXPERIENCE:

Technical Writer

Confidential, Charlotte, North Carolina

Responsibilities:

  • Created documentation from scratch in a Confluence Knowledge Base
  • Wrote 227 knowledge base articles on AI analyses and data connectors in under 10 months
  • Performed user acceptance testing (UAT) and reported and tracked issues in Jira
  • Documented internal processes for on-site AWS setup

Technical Writer

Confidential, Dublin, Ohio

Responsibilities:

  • Reformatted hundreds of topics from a proprietary documentation tool into Confluence
  • Documented dozens of new features in Confidential identity access management software
  • Provided code Samples in C#, Powershell, and SQL

Senior Tech Writer

Confidential, Raleigh

Responsibilities:

  • Documented ActiveReports Server for end users and administrators
  • Documented ActiveReports for developers with code snippets for the API (C#, Visual Basic.NET)
  • Documented Wijmo for JavaScript developers with code samples for the API (JavaScript)

Tech Writer

Confidential, Mfg., Marysville, Ohio

Responsibilities:

  • Created courseware (RoboHelp) for engineers learning new Teamcenter PLM software
  • Wrote internal documentation for SharePoint users

Tech Writer

Confidential, Columbus, Ohio

Responsibilities:

  • Created a quick start guide for vShip end users
  • Updated fifteen years’ worth of outdated internal documents
  • Documented six Microsoft Dynamics products from scratch (HelpStudio)
  • Provided a single source of documentation for internal and end-user-facing help files
  • Made extensive User Experience suggestions for the UI that enabled the product to receive Microsoft Dynamics Partner certification.

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