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Technical Writer/analyst Resume

SUMMARY

  • Technical Communications Analyst with solid experience in documentation ownership from conception to implementation. This includes project and audience analysis for appropriate deliverables, project planning, user and software requirements gathering, user acceptance testing, and user training (online and classroom)
  • Business and Process Analyst with experience in requirements gathering and documentation, process gap analysis, process documentation, Enterprise Identity and Lifecycle Management, and Process Lifecycle documentation
  • Excellent analytical, documentation, and presentation skills
  • Adept at managing multiple projects simultaneously
  • Product software documentation - user guides, administrator guides, system guides, database system guides, technical reference manuals, tutorials (video and printed), and courseware
  • Current certification in API documentation methodology

TECHNICAL SKILLS

Databases: Oracle, SQL, MS Access

Platforms: Windows NT/2000/XP/7, Java, Solaris, Linux Red Hat, MS Share Point (Document Management), MQ Series, .NET, Cold Fusion

Documentation Related Software: Adobe Acrobat Pro (X), Adobe Frame Maker 12, Adobe Photoshop, RoboHTML, RoboHelp, MadCap Flare, Javadocs, Visio, Snag It, PowerPoint, Word, Excel, Lotus Notes, Quick Books Pro, Adobe Captivate, Adobe Connect, Dream Weaver, MS Outlook (Online), XML, HTML, GotoMeeting, Webex

Other Software: Developer’s Experience/Express (DevEx), Postman, Jira (Atlassian), CA Agile Open (formerly Rally) MS Project, BMC Footprints, Team Foundation Server, Crystal Reports, Business Objects

PROFESSIONAL EXPERIENCE

Technical Writer/Analyst

Confidential

Responsibilities:

  • Worked closely with Product Owners, Software Engineers, and Project Manager to develop API documentation for third-party users.
  • Created content and updated team DevEx portal.
  • Created and updated site-based installation documentation.

Technical Writer

Confidential

Responsibilities:

  • Created Administrator Guides for Customer-facing, Super Administrators, and Special Privilege Administrators for a cloud-based Software as a Service/Monitoring as a Service application.
  • Developed API documentation for both in-house and third-party developers.
  • Collaborated with off-shore team members.
  • Rewrote and edited documentation for the US-based market.
  • Participated in an Agile development environment.
  • Worked closely with Program Manager, Product Owners, Engineers, and SMEs to ensure documentation was technically accurate.
  • Followed a documentation development process that resulted in high-end deliverables.
  • Collaborated with other Technical Publications team members to produce customer-facing documentation.

Technical Writer/Analyst

Confidential

Responsibilities:

  • Created software documentation, including User Manuals, Administrator Guides, FAQs, Technical Design documents, and Process documentation. Documentation was created using a combination of end-user communications, software navigation reviews, interviewing developers and SMEs, and reviewing supporting technical documentation.
  • Submitted User Guides, Administrator Guides, and FAQs for Knowledge Base publication.
  • Assisted in troubleshooting issues for Application Owner identity-based user access to server environments.
  • Developed data system for user alerts through MS Outlook with mail merge.
  • Created identity groups for privileged application and server access.
  • Identified process gaps for operation system improvement.
  • Developed server access notification protocol for 2500+ user base.
  • Created Administrator Guides (Level 1, 2, and 3), User Guides, and FAQs for an Enterprise wide Knowledge Base system.
  • Created Troubleshooting Guides for Technical Support team.
  • Used SharePoint daily for document organization and archiving.
  • Rally-served as Administrator for entire team, granted access, organized entire infrastructure.
  • Jira-involved in Agile development team, used developer updates on bug reports and bug fixes to update documentation.
  • Collected and organized user data for privileged access to enterprise

Technical Writer/Analyst

Confidential

Responsibilities:

  • Produced developer documentation for two products, including software design, wiki pages, database requirements and design, error message handling
  • Created release notes for each build.
  • Participated in code review sessions to create documentation to be used as a framework for code review procedures
  • Edited user alerts for software updates.
  • Created User Guides and Administrator Guides for procedural code integration software.
  • Documented user-based interface and functionality issues for quality assurance review.
  • Created user and business process workflows.
  • Created Acceptance Testing documentation for system functionality validation.
  • Jira-involved in Agile development team, used developer updates on bug reports and bug fixes to update documentation.
  • Single sourcing-used Adobe to create HTML based help, PDFs, and printed documentation.
  • Marketing-created content and methodology for target audience of doctors and hospitals.
  • Managed workload for additional documentation staff.

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