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Senior Technical Writer Resume

TECHNICAL SKILLS

  • Windows and UNIX (Solaris)
  • Siebel, Oracle Financials, Visual Manufacturing, Kyriba Treasury Management
  • WordPress, ServiceNow, SharePoint, Confluence
  • Microsoft Office Suite, Adobe Dreamweaver, GIT, JIRA, Postman, Visio, Adobe RoboHelp 11, Adobe Acrobat X Pro, and SnagIT 11, FrameMaker, XML, XMLSpy, Xmetal, ArborText Editor
  • HTML, CSS, Java, C++, JavaScript, SOAP, JSON, REST, HTTP request - response protocol, and Swagger (Open API Specification)

PROFESSIONAL EXPERIENCE

Senior Technical Writer

Confidential

Responsibilities:

  • Collaborated with a team of technical writers to support reauthoring of policies and procedures for various audiences using Adobe Dreamweaver and GIT.
  • Worked with content owners and the Compliance Department to ensure that the content was accurate and completed in a timely manner.

Senior Technical Writer/Web Content Writer

Confidential

Responsibilities:

  • Worked in an agile software development environment in c ollaboration with product owners, program managers, developers and QA to create and update API developer guides.
  • Tested APIs using Postman.
  • Managed team content and collaboration workspace using Confluence.
  • Developed knowledgebase articles/content for the knowledge management website by working collaboratively with trainers and the content manger.

Senior Technical Writer

Confidential

Responsibilities:

  • Worked collaboratively with credit analysts, billing specialists and the program manager to identify business process workflows from a starting point to its successful completion.
  • Developed standard operating procedures for the treasury department’s credit programs

Senior Technical Writer

Confidential

Responsibilities:

  • Worked collaboratively with payroll specialists and other financial professionals to identify processes to be documented
  • Gathered information from payroll specialists via interviews, observations and using Confidential Enterprise (Ev5) and Seibel CRM applications
  • Developed and updated standard operating procedures to process client payrolls; processes included regular pays, terminations, leaves, liens, various withholdings, and garnishments
  • Ensured documentation compliance to required standards

Senior Technical Writer

Confidential

Responsibilities:

  • Created and revised complex Visio flow diagrams that illustrated transaction traffic patterns, network connectivity, and configurable system components.
  • Authored and published infrastructure reference guides in ServiceNow for several infrastructure projects.

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