Senior Technical Writer Resume

TECHNICAL SKILLS

Windows and UNIX (Solaris)
Siebel, Oracle Financials, Visual Manufacturing, Kyriba Treasury Management
WordPress, ServiceNow, SharePoint, Confluence
Microsoft Office Suite, Adobe Dreamweaver, GIT, JIRA, Postman, Visio, Adobe RoboHelp 11, Adobe Acrobat X Pro, and SnagIT 11, FrameMaker, XML, XMLSpy, Xmetal, ArborText Editor
HTML, CSS, Java, C++, JavaScript, SOAP, JSON, REST, HTTP request - response protocol, and Swagger (Open API Specification)

PROFESSIONAL EXPERIENCE

Senior Technical Writer

Confidential

Responsibilities:

Collaborated with a team of technical writers to support reauthoring of policies and procedures for various audiences using Adobe Dreamweaver and GIT.
Worked with content owners and the Compliance Department to ensure that the content was accurate and completed in a timely manner.

Senior Technical Writer/Web Content Writer

Confidential

Responsibilities:

Worked in an agile software development environment in c ollaboration with product owners, program managers, developers and QA to create and update API developer guides.
Tested APIs using Postman.
Managed team content and collaboration workspace using Confluence.
Developed knowledgebase articles/content for the knowledge management website by working collaboratively with trainers and the content manger.

Senior Technical Writer

Confidential

Responsibilities:

Worked collaboratively with credit analysts, billing specialists and the program manager to identify business process workflows from a starting point to its successful completion.
Developed standard operating procedures for the treasury department’s credit programs

Senior Technical Writer

Confidential

Responsibilities:

Worked collaboratively with payroll specialists and other financial professionals to identify processes to be documented
Gathered information from payroll specialists via interviews, observations and using Confidential Enterprise (Ev5) and Seibel CRM applications
Developed and updated standard operating procedures to process client payrolls; processes included regular pays, terminations, leaves, liens, various withholdings, and garnishments
Ensured documentation compliance to required standards

Senior Technical Writer

Confidential

Responsibilities:

Created and revised complex Visio flow diagrams that illustrated transaction traffic patterns, network connectivity, and configurable system components.
Authored and published infrastructure reference guides in ServiceNow for several infrastructure projects.