SUMMARY:

• Experienced Certified Professional Technical Communicator (CPTC) dedicated to customer satisfaction through prompt delivery of accurate, user - friendly documentation
• Technical writing background includes user guides and manuals; drill tool assembly, operation and maintenance manuals, and engineering procedures
• Analyze/present business process functions, Project Management Professional (PMP)
• Skilled trainer, meeting facilitator and Subject Matter Expert (SME) interviewer
• Independent contributor; productive in any team composition

TECHNICAL SKILLS:

Software/Skills: MS Word, Excel, Visio, SharePoint, Adobe Acrobat

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Responsibilities:

• Performed technical edit of specifications and standards in conformance to Confidential ’s governance and requirements
• Scope included new documents, document revisions, exceptions to adopted standards, formatting and editing graphics and tables
• Converted preliminary text into appropriate format and style using templates and ISO/IEC Directives, Part 2 guidelines
• Verified s and converted measurements
• Used documentation software to inform team of document status

Confidential, Houston, TX

Technical Writer

Responsibilities:

• Performed a variety of writing assignments on an “as needed” basis

Confidential, Houston, TX

Technical Writer

Responsibilities:

• Incorporated marketing and sales abilities as well as strong skills within technical writing

Confidential, Houston, TX

Technical Writer

Responsibilities:

• Wrote job aids for Master Data Governance (MDG) Tool for SAP using developer’s scripts and SME interviews
• Edited guides and PowerPoint presentations
• Used SharePoint for version control and document review
• Special projects as assigned

Confidential, Houston, TX

Technical Writer

Responsibilities:

• Incorporated marketing and sales abilities as well as strong skills within technical writing
• Participated in online: Cloud computing and business analysis

Confidential, Houston, TX

Technical Writer

Responsibilities:

• Wrote manual for compound prescription software using MS Word
• Interviewed SME to gain information and verify accuracy of text
• Reported software deficiencies to Quality Analyst
• Facilitated document review meetings with team members
• Responsible for all graphics

Confidential, Houston, TX

Technical Writer

Responsibilities:

• Formatted and reviewed Sustainability Management Guidelines as part of Operations Excellence effort
• Edited Sustainability Report
• Updated management guidelines to conf rm to corporate template using MS Word
• Interviewed SME to resolve formatting and content conflicts
• Developed and maintained document tracking system using Excel

Confidential, Houston, TX

Technical Writer

Responsibilities:

• Incorporated marketing and sales abilities as well as strong skills within technical writing
• Participated in online: HTML, Lean Six Sigma Green Belt

Confidential, Houston, TX

Technical Writer

Responsibilities:

• Edited and formatted procedures to achieve 90% of completed documents requirement
• Edited PowerPoint presentations for Client and Department of Justice
• Researched and drafted corporate Confidential standards including requirements and procedures for Operations Excellence approval
• Assigned as lead in Confidential group to expedite document approval by coordination in vetting and in resolving content issues
• Liaised with other departments including Confidential, performance improvement and engineering to expedite and procure document approval

Confidential, Houston, TX

Technical Writer

Responsibilities:

• Recommended improvements to formatting project template
• Updated documents using MS Word as template changed
• Evaluated documents for project-specific language and recommended revisions

Confidential, Houston, TX

Technical Writer

Responsibilities:

• Provided editing support as a member of a documentation team
• Formatted documents to ensure style and consistency
• Communicated documentation status daily

Confidential, Houston, TX

Technical Writer

Responsibilities:

• Provided marketing and sales responsibilities as well as strong skills within technical writing

Confidential, Houston, TX

Technical Writer

Responsibilities:

• Co-wrote/edited Contractor Safety Management Program procedure
• Maintained Best Practices library on SharePoint
• Supported development/management of document formats and templates; managed changes of document formats and liaised with other technical writers to develop consistency across teams within Purchasing Supply and Chain Management (PSCM)
• Used MS Excel to compile safety data and graphics for PowerPoint presentations

Confidential, Houston, TX

Technical Writer

Responsibilities:

• Updated SOP manuals for energy products transportation controllers using MS Word
• Ensured the resolution of documentation problem resulted in 50% increase in productivity

Confidential, Houston, TX

Technical Writer

Responsibilities:

• Extracted pertinent information from SME drafts to produce personnel and organization plans for global center

Confidential, Houston, TX

Technical Writer

Responsibilities:

• Developed sufficient knowledge about drilling challenges (tight sand, heavy oil) and wrote for a tubular products and services manufacturer
• Produced articles, case studies, and scripts for a multimedia presentation using MS Word and Excel
• Reviewed/summarized well data for non-technical coworkers

Confidential

Technical Writer

Responsibilities:

• Updated specification manual for used drilling tools using MS Word
• Created PowerPoint presentation and participated at the International Association of Drilling Contractors (IADC) trade show
• Reviewed technical forums and developed a Best Practices database