Technical Writer and SME Resume

EXPERIENCE SUMMARY:

Confidential Process Flow Analyst, Cash Processing, Loss Mitigation, Default, REO, Investor Accounting, Reconciliations
RESPA, HAMP, SCRA, Dodd Frank
Conversions, GAPs, Enhancements
Functional Training, Mentoring
End - to-End Testing: CIT, SIT, UAT
Proposals, Contract Negotiation, Vendor Administration
Business Start-ups: Remittance Banking, Outsourcing, Recycling
QC/Loan Origination/Servicing Management

TECHNICAL SKILLS INVENTORY:

Supply Chain Management
Project Manager, Business Analyst, Testing
Regulatory Compliance
FNMA - FHLMC Quality Control: Loss Mitigation LMODS
Investor Accounting, Master Servicing

PERFORMANCE SKILLS:

More than 25 years working with Mainframe, Client Server, and Web-based environments
Facilitating Hi-Lo Level meetings
Presenting at CRM Outsourcing and Sales’ events
Demonstrating workflow management software

TECHNICAL SKILLS:

HP Quality Center

Visio, MSOffice, MSProject

Six Sigma, Agile, LEAN, Green Belt and Agile coursework

SharePoint, InfoPath, Nexus

Instructional/Prototype Design

PROFESSIONAL EXPERIENCE:

Technical Writer and SME

Confidential

Responsibilities:

Testing and User Documentation
Policies and Procedures - Banking and Mortgage
Consumer Lending Grants Proposal editing
Publications for clients

Technical Writer and SME

Confidential

Responsibilities:

Created Black Knight MSP Foreclosure, REO, Claims, Property Preservation and FC Payoffs in preparation for MSP Conversion
Completed four times more procedures than any other technical writer
Trained the trainers for conducting MSP User classes
Served as SME for all Collection, Foreclosure, Claims and Risk Management users

Confidential

Responsibilities:

Developed test scripts
Conducted Interest Rate Change SIT testing

Business Analysis - SME

Confidential

Responsibilities:

Interviewed LOB, identified Securitization Transactional workflow, Monthly Loan Origination/ Re-Underwriting, Monthly DU/LP reviews, Contractor/FTE On Boarding, SME Training, MSA Billing/Receivables,
Prepared detailed Visio workflows and Process Analysis Reports

Environment - Client Server, Distributed

Senior Business Analyst / Coordinator

Confidential

Responsibilities:

Performed Enterprise Architecture Confidential Asset Control Analyses including interfaces to ALS, IM, and Cash Processing
Served as SME and Trainer: Mortgage Banking, Consumer Lending, Compliance
Edited/approved all final project and presentation documentation
Environment - Mainframe, Client Server, Distributed

Senior Business Analyst

Confidential

Responsibilities:

Reviewed and reconciled thousands of FNMA and FHLMC Principal and Interest and Escrow bank accounts
Analyzed Confidential formulae balances, Balances Forward and Ending Reported balances
Reconciled/consolidated reported MBS Security Balances

Process Engineer

Confidential

Responsibilities:

Gathered Call Center information from users for 16 processes using various JAD and RAD methods
Developed Visio workflows, desktop procedures and “Train the Trainer” Modules

Environment - Mainframe, Client Server, Distributed

PM / Trainer

Confidential

Responsibilities:

Managed multiple compliance projects to assure compliance with regulatory standards
Mentored new PM’s and BSA leads in adopting Six Sigma / Agile project methodologies
Re-wrote / re-organized project plans in progress and created framework for 15 new compliance projects
Built scope, requirements/workflow maps, traceability tables, WBS

Quality Control Process Development

Confidential

Responsibilities:

Interviewed LOB, identifying processing control points; matched findings with FNMA - FHLMC requirements
Investigated QA process, aligning Government r equirements to controls
Developed test scripts and E2E Instructional and Analytical material
Conducted testing in Investor Reporting, Recons, Loan Mods, Short Sales, DIL, Cash, Payoffs, Escrow

Environment - Mainframe, Distributed

BA - Technology Solutions Traveling Business Consultant

Confidential

Responsibilities:

Confidential Implementation and Loss Mitigation and Fee Project
Onsite Cash Processing Support: Payoffs, Foreclosures, Bankruptcies, Piggybacks, Special Loans (1 Million loans)
Jack Henry to MSP Final Conversion Balancing, Production Merge and Post Conversion mentoring
Internal Projects: Investor Reporting Redesign and Service Members Relief Act enhancements
Corrected critical post conversion issues, created daily progress distribution report, pinpointed deficient sources and performed user mentoring and training

Environment - Mainframe, Client Server, Distributed

BA (Lead)

Confidential

Responsibilities:

Led onshore team, developed Project Charter, Scope, Functional Specifications, Project Plan, RFP Questionnaires
Evaluated five vendors and presented final recommendations to senior management

Environment - Mainframe, Client Server, Distributed

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