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Technical Support Iii/data Operations Analyst/contractor Resume

Plano, TX

PROFESSIONAL SUMMARY:

  • Data Analyst adept at recording interpreting and analyzing data in a fast - paced environment.
  • Proficient in all aspects of Excel including pivot tables, formulas and macros.
  • Experience wif detailed document report preparation and complex internal and external data analysis responsibilities.

TECHNICAL SKILLS:

  • Proficient wif Microsoft Office Systems: PowerPoint
  • Access
  • Word
  • Business Objects
  • SAS
  • Excel
  • Pivot Tables
  • Charts
  • FX Functions
  • SharePoint
  • Outlook
  • Falcon
  • AS400. Equator
  • Visio
  • Hummingbird

PROFESSIONAL EXPERIENCE:

Technical Support III/Data Operations Analyst/Contractor

Confidential, Plano, TX

Responsibilities:

  • Functional support of end user, collect data, manage information in excel
  • Communicate and present data to upper management by developing reports and tracking reports
  • Define data requirements, gather and validate information, applying judgement and statistical testing.
  • Develop data structures to support all departments insights and strategy

Revenue Reporting Analyst

Confidential, Dallas, TX

Responsibilities:

  • Created and maintained efficient documentation for decision-making, heavy in excel usage VLookups, Macros, Visual Basic
  • Analyzed data/reports to identify variances and to ensure accuracy
  • Created and maintained asset management reports
  • Analyzed revenue control risk and implement revenue control plans

Data Reporting Analyst/ Contractor

Confidential, Addison, TX

Responsibilities:

  • Extracted and manipulated large data sets, created logic and ran queries in SQL
  • Developed key control reports and control evidence repository, identify gaps in business object
  • Validated good data and purged invalid/bad data in Equator
  • Performed data cleansing and build an Excel user interface to assistance in data collection and metrics, run scripts

Mortgage Consultant

Confidential, Frisco, TX

Responsibilities:

  • Analyze detailed financial and credit data, matching customer needs wif an appropriate loan program and level risk
  • Receive customer applications, quote the rate and points, and complete follow-up activities wif the registration lock-in
  • Produced high quality loans which meet Confidential ’s guidelines while providing excellent customer service

Workflow Analyst

Confidential, Plano, TX

Responsibilities:

  • Created analytic reports using Excel, Pivot Tables, VLookup, AS400, Equator
  • Complied data from varies internal and external parties for monthly and quarterly meetings for upper management
  • Analyzed cost/fee incurred associated wif the foreclosure process and filed claims for reimbursement fees/cost, filed time extensions
  • Analyzed costs incurred through foreclosure to determine losses claimable per government agency, HUD Demand
  • Filed conveyance/re-conveyance loans, Measured process for REO wifin FNMA investor guidelines

Paralegal/ Marketing Assistant Intern

Confidential, Dallas, TX

Responsibilities:

  • Investigate and gather facts and documents for cases
  • Conduct research on relevant law, regulations, cases studies and legal articles.
  • Under the guidance of an attorney, categorize documents by subject matter, prepare a chronology of facts and created production charts
  • Calendar dates, create marketing for social media and mail, create reports and maintain a master to do list for firm
  • Created reports using excel and created a database for all board certified lawyers in D/FW

Summer Court Intern

Confidential, Dallas, TX

Responsibilities:

  • Assisted two prosecutors and investigators assigned to the court wif any needed legal research and briefing.
  • Investigated cases through actual witness contacts, preparation of the cases for trail, taking notes in the courtroom and halping where needed during trail.
  • Preform pre-trial tasks like discovery redactions, filing motions, and subpoenaing records.
  • Worked the intake room doing varies tasks.
  • Observed high-profile Whistleblower Trail
  • Debriefed each day to provide feedback and strategies
  • Analyzed arguments for effectiveness
  • Provided reports for re-assessment of trail risk

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