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Senior Instructional Designer Resume

Arlington, VA

SUMMARY

  • Program Management - Instruction Systems Design and Documentation
  • DoD SCORM and Section 508 compliance
  • Graduate-level courses in Adult Learning Theory
  • Adherence to ADDIE concepts in ISD
  • Life Cycle System Documentation (SDLC)
  • User Manuals, Quick Guides, On-Line Help
  • Web-based Training Development/E-Learning/Classroom Training
  • Experience assessing, developing, managing, planning and executing training
  • Proven TEMPeffectiveness as team lead or independent staff member
  • Ability to interact well with engineers, programmers, and senior management
  • Program Manager, Documentation and Training Division, Confidential
  • English Instructor, Norfolk State University, Virginia Community Colege system
  • Former U.S. Naval Officer

PROFESSIONAL EXPERIENCE

Confidential, Arlington, VA

Senior Instructional Designer

Responsibilities:

  • Designing curriculum and developing Instructional Design/Web-based training for proprietary software, Personnel Assist, designed to assist Federal agencies manage staff personnel records, including military service transition, agency transitions, and retirement.
  • Curriculum development and video production.
  • Application of Instruction Design ADDIE concepts and Section 508 compliance in development of Web-based training based on HHS’s Enterprise Identification Management (EIDM) system user manuals.
  • Designed and created structured lesson plans and Web-based training programs according to teh lesson plans. (Training developed in Adobe Captivate, Audition, Photoshop, and CorelDraw.)

Confidential, Washington, DC

Senior Instructional Designer

Responsibilities:

  • Worked in coordination with teh Director’s Office, developing Web-based training and user manuals for complex customer service representative scripting tool including enrollment, claim resolution, and service eligibility. Included built-in, auto-scoring testing, and Section 508 compliance.
  • Web-based training followed teh development of teh user manuals. Each training module required embedded testing with student tracking and test-score recording.
  • Participated in Business Process Improvement Team.
  • Required ability to communicate technical concepts to a non-technical audience.

Confidential, Bethesda, MD

Senior Instructional Designer

Responsibilities:

  • Production of life-cycle system documentation (SDLC) and web-based training for NIH Grants Management program. Required interacting with senior NIH staff and SAIC program manager and programmers.
  • Developed Standard Operating Procedures (SOPs). Produced hard copy user manuals as well as RoboHelp versions.
  • Designed and created structured lesson plans and Web-based training programs according to teh lesson plans. (Training developed in Adobe Captivate, Audition, and Photoshop.)

Confidential, Fairfax, VA

Instructional Designer/Senior Technical Writer

Responsibilities:

  • Provided Software Development Life Cycle (SDLC) for financial management programs and contract acquisition software including user manuals, on-line halp, and instructional design for Web-based and classroom training.
  • System Requirements Documentation and Change Management.
  • Standard Operating Procedures (SOPs).
  • Restructured existing training programs to be more efficient in carrying out teh goals of teh agency.
  • Additional duties: Grammar and TEMPEffective Writing courses for SEC staff.

Confidential, Alexandria, VA

Senior Web-based Trainer/Technical Writer

Responsibilities:

  • Software life cycle development (SDLC) of user manuals for Federal Aviation Administration’s En Route Automation Modernization (ERAM) air traffic control system.
  • Developed computer-based training incorporating testing for individuals and database connectivity for scoring and record keeping.

Confidential, Washington, DC

Senior Technical Writer

Responsibilities:

  • Analyzed and revised of National Park Service IT policies and procedures cited for deficiencies by teh NPS Inspector General.
  • Web-based and classroom training based on revised policies and procedures.

Confidential, Fairfax, VA

Program Manager, Documentation and Training

Responsibilities:

  • Life-cycle documentation for design and implementation of build-out of UUNET’s Internet network from DS3 to OC 192
  • Technical drawings
  • Web-based documentation.
  • Installation guides for Field Operations technicians.
  • Training development and presentation.
  • Policies for Service Level Agreements.
  • On-line halp and user guides for UUNET’s Global Logistics Operations.
  • Required constant interaction with project managers and engineers as well as senior VPs.

TECHNICAL SKILLS:

Documentation Tools: Microsoft Word, Adobe FrameMaker, Microsoft Publisher, Illustrator, Photoshop, RoboHelp, CorelDraw

Training Tools: Adobe Captivate versions 1-9, LMS (various), Adobe Audition, Adobe Premiere Pro, Microsoft PowerPoint

Other Tools: Dreamweaver, Access, Excel, Microsoft Project, Visio, Flash

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