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Senior Technical Writer Resume

San Jose, CA

OBJECTIVE

  • A technical writing position with a lively, creative, and challenging company that values improving the end user’s product experience.

SUMMARY

  • Senior information developer with experience in both documentation and training, working in a variety of companies - from startups using Microsoft Word to large corporations using structured XML content systems.

TECHNICAL SKILLS

  • FrameMaker
  • Illustrator
  • Photoshop
  • InDesign
  • Acrobat Distiller
  • Microsoft Office
  • Visio
  • XML
  • WADL
  • WSDL
  • SOAP
  • REST
  • JSON
  • cURL
  • TortoiseSVN
  • Web Publisher
  • Documentum
  • CLI
  • GUI
  • hypertext-based help applications
  • Windows
  • Mac OS X
  • BSD
  • SQL
  • Cisco IOS
  • LAN
  • WAN
  • SAN
  • hypervisors
  • VMware
  • VirtualBox
  • iSCSI
  • RDMA
  • Cisco UCS
  • SDN NFV
  • OpenStack

PROFESSIONAL EXPERIENCE

Confidential, San Jose, CA

Senior Technical Writer

Responsibilities:

  • Wrote user guide and API guide for large-scale network modeling and monitoring program.
  • Edited marketing and engineering documentation.
  • Worked with on-site team members within an Agile environment.
  • Collaborated with off-site technical writers.

Confidential, San Jose, CA

Senior Technical Writer

Responsibilities:

  • Created Deployment Guide for ADARA’s SDN-based networking appliance - provides multipath routing, Virtual Overlay Networking (VON), ultra-high security data transfer, and TCP acceleration.
  • Edited marketing and engineering documentation for industry media publication.

Confidential, San Jose, CA

Senior Technical Writer - Contractor

Responsibilities:

  • Created Installation Guide for Force10’s fibre-channel switch.
  • Wrote Configuration Guide and CLI Reference Guide for Force10’s fibre-channel switch.
  • Scrubbed database for old and resolved bugs.
  • Represented Technical Publications at product team meetings.

Confidential

Research Associate

Responsibilities:

  • After working over 15 years in the technical writing industry, I took time off for personal projects.
  • These projects included continued study of ancient Egyptian art and experimentation with new and novel laser designs for data communications.

Confidential, San Jose, CA

Senior Technical Writer

Responsibilities:

  • Wrote XML-based APIs for Cisco’s server virtualization product: Unified Computing System (UCS).
  • Updated and revised data center server-switch user guides.
  • Wrote hardware installation guide for the UCS server kit.

Confidential, Santa Clara, CA

Senior Technical Writer/Publications Manager

Responsibilities:

  • Wrote hardware and software user manuals for carrier-class, multi-protocol switch-routers.
  • Designed and administered Technical Publication’s networking lab.
  • Assumed the role of interim technical publications manager.

Confidential, Santa Clara, CA

Publications Manager/Senior Technical Writer

Responsibilities:

  • Managed the development and production of all documentation and online help.
  • Created overall documentation plans, coordinated with Cabletron subsidiaries and attended all product team meetings.
  • Designed and built the technical publication’s lab.
  • Wrote manuals for the ATM switch management applications.

Confidential, Mountain View, CA

Senior Technical Writer

Responsibilities:

  • Wrote operating manuals for Confidential multi-protocol servers.
  • Technical lead for writing group.
  • Assisted in the design logic of Confidential ’s UNIX/Windows server file system.

Confidential, Santa Clara, CA

Senior Technical Writer

Responsibilities:

  • Developed user manuals and online help for network management software.
  • Designed user interfaces for GUI network management applications.
  • Coordinated international technical writing group.

Confidential, Santa Clara, CA

Senior Technical Writer

Responsibilities:

  • Wrote installation guides and user manuals for network management software.
  • Supervised online help writers.

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