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Senior Technical Writer Resume

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SUMMARY

  • Experience as a Senior Technical Writer with extensive experience writing API /hardware / Software end - user and Network Security documentations, interactive electronic training manuals (IETMs), Commercial / Satellite Operations and Training Manuals (O&Ms), online help, tutorials, white papers, blogs, technical articles, brochures, reports, online and eCommerce content, product descriptions, proposals for RFPs & RFQs, PnPs, PCI DSS, and training guides, project & documentation plans/SOPs/SOA, Voice/Data Network Infrastructure and Disaster Recovery Plans (DRP), & SAN/NAS/Cloud Storage
  • Experience as a Technical Trainer with extensive experience in performance evaluations organizational development and content selection.
  • Possesses excellent presentation and communication skills, curriculum development, instructional material creation, change / configuration management, system diagnostics & troubleshooting, software installation & configuration, web-based training
  • Strong English grammar skills for clear, concise, and detail-oriented writing. Manage multiple deliverables within tight deadlines

TECHNICAL SKILLS

  • Adobe FrameMaker
  • Acrobat Professional
  • Oracle ERP
  • SaaS
  • Photoshop
  • Dreamweaver
  • RoboHelp
  • Visio
  • SnagIt
  • Microsoft Word
  • Excel
  • Visio
  • Project
  • SharePoint
  • Atlassian Confluence
  • HTML
  • CSS
  • XML
  • SDLC
  • Cisco
  • HP
  • Dell
  • Juniper
  • Brocade
  • JavaScript
  • Paint Shop Pro
  • Adobe Illustrator
  • QuarkXpress
  • Bugzilla & Jira Tracking Tools
  • CMS
  • Madcap Flare
  • Wordpress
  • Joomla
  • MediaWiki
  • BugZila
  • MySQL
  • Camtasia
  • Captivate

PROFESSIONAL EXPERIENCE

Confidential senior technical writer

Responsibilities:

  • Created new template in MS-Word to facilitate the conversion of various documents into new template.
  • Development, creation and implementation of technical documentation based on requirements gathering and consultation with customers/partners.
  • Create new and revised 30 SOPs applicable to Data Backup & Restore, Infrastructure Disaster/Service Recovery, Change Management, Cloud Provisioning, Capacity Planning, Vulnerability Management, Emergency Mode Operations and other relevant SOPs.
  • Transcription for training sessions, technical-niche-focused discussions, & recorded calls & webinars

Tools: MS Word, Excel, PowerPoint, Visio, Jive, WebEx, Syncpliciy, Wiki, Jira, Visio

Confidential senior technical writer

Responsibilities:

  • Development, creation and implementation of technical documentation based on requirements gathering and consultation with customers/partners.
  • Creating baseline security requirements for achieving network security within Technicolor.
  • Documenting and modeling the architecture, security and topology of Technicolor’s network to achieve the proper level of confidentiality, integrity and availability of Technicolor’s internal and external products, services and data.
  • Transcription for training sessions, technical-niche-focused discussions, & recorded calls & webinars
  • Train and develop staff including training and sales personnel for the purpose of instructing end-users and clients.

Tools: MS Word, Excel, PowerPoint, Visio, Atlassian Confluence, Cisco, Wiki, Jira, Visio

Confidential senior technical writer

Responsibilities:

  • Development, creation and implementation of technical documentation based on requirements gathering and consultation with customers/partners.
  • Created Operational documentation for Business Online Banking (BOB) data network system (Cloud Computing) that included operational run books, network / flowcharts architecture diagrams (Visio), implementation and network security documents for migration of project. Also designed Business Flow diagrams, and PCI Network Security Standards PnPs.
  • Interpret technical information provided by architects, engineers, and other SMEs

Tools: MS Word, Excel, PowerPoint, Confluence, Oracle, Cisco, Wiki, Jira, IBM Verse, Visio, ISO 9001

Confidential

Business Analyst

Responsibilities:

  • Worked on small sized technology projects to determine and manage scope, cost benefit, success measures, work breakdown, issues, resource assignments, milestones, and timelines to ensure successful project completion.
  • Document processes and products, including Standard Operating Procedures (SOP), reference & process documentation, and training materials.
  • Interfaced and collaborated with SMEs, Business Owners, Business Analysts, and QA groups to research and create procedures and functional specifications.

Tools: MS-Word, PowerPoint, Excel, Visio, SharePoint, Adobe Acrobat, HIPAA, Oracle, ISO 9000 / 9001 certification, EMR / EHR software

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