PROFESSIONAL SUMMARY:

Technical Writer from initial draft to final product with expertise in product design, hardware, manufacturing, workforce development training, technical documentation, and testing for applications in the industrial, medical, & banking / financial markets.

TECHNICAL SKILLS:

MS Project, Project Dashboard, Word, GANTT, VISIO, Excel, PPT; Adobe InDesign, Illustrator, Corel, Framemaker, Adobe Page Maker, Adobe Acrobat X, Sharepoint, E - Brochures, Digital Photos; CAD; Java, C+, SQL; IBM Lotus Notes; SameTime; UNIX / Linux Op System

AREAS OF EXPERTISE:

• Project Management / Team Leadership
• New Product Launch / Training
• Proof Reading / Editing
• Technology Design / Architecture
• Agency Compliance / SharePoint
• Network Architecture / Systems
• RISK Management / Mitigation
• Process / Information Mapping
• Technical Writer / Documentation

PROFESSIONAL EXPERIENCE:

Confidential, Buffalo, NY

Technical Writer / Consultant

Responsibilities:

• Develop technical reports and processes to ensure quality documentation.
• Provided support to the UNIX team to map and document all systems, services, and changes in technical MS VISIO and Word.
• Documents included Network diagrams, Architecture / Infrastructure, Run/Build/Application books, Disaster Recovery (DR), Instructions, operating procedures and Network Application Architecture systems.
• Participate in project through completion to ensure proper implementation of the design and technology enhancements.
• Develop Project Plans, Procedures, Workflows using VISIO, Processes, Templates, Instructions; with the assistance of SMEs (Subject Matter Experts).
• Project Management - Planning, Estimating, Move Wave tracking, Project Status / Excel spreadsheets, Analytical Reports (Proc SQL)
• Deliverables - Architecture design; validating technology; specifications; project plan; schedule; testing; closing planning phase
• Communications - E-mail, Process documentation, Share Point site, PPT presentations, WEB-ex, Information Summaries
• Technical Writing - Information / Process Mapping, Network Systems, Data Collection, Solution Architecture, Manuals
• Documentation - VISIO Network/System Diagrams, Nodal Diagrams, Instruction Manuals, Server User Guides, Network Equipment
• Sample Procedures - Credit Servicing, APS Check Processing, Accounts Payable, Debt Management, Commercial Loan Process
• Integrate infrastructure teams to ensure effective mapping for hardware/software including connectivity & port assignments
• Acted as an internal champion for using SharePoint Services 2010 as a document management and collaboration platform
• PCs, Network, Servers, UPS, Storage, Database, connectivity, Data Center diagrams
• Regulatory & Security standards including VISA card holders information (CISP), Payment Card Industry (PCIDSS)
• Load Balancing, Multi-Tier deployment, clustering, WEBSphere applications, Data-Tier (DB2, SQL, ORACLE)
• RISK and Impact Control, Capacity & Work Flow, Operation Risk Systems
• Installation of routing & switching topologies, server hardware, virtualization, & communication protocols
• Banking / Financial applications and operations; Mortgage Processing & Credit Card Operations
• Policy and Procedure Manuals; identifying feedback issues; corrective action plan
• Transfer into a written procedure with step by step instructions
• Communicate process flow by asking questions & understanding the process from start to finish
• Individuals can follow the procedure and perform the task; test procedures; Implement specifications
• Create flow diagrams using VISIO from written instructions and technical notes
• Applications using MS Word, Excel, Power Point (Version 2010), VISIO; MS SQL
• Service Delivery including Banking Operations, Production Management, BRCM, Supplied Services
• Develop project outline including purpose, background, key stakeholders, risks, governance, and schedule
• Concept Phase (overall strategy), Preparation Phase, Implementation Phase, Operational Launch

Confidential, Williamsville, NY

Technical Writer/ Consultant

Responsibilities:

• Planning, Estimating, and Scheduling
• Validation Test Reports, SOPs, Instructions, Procedure Manuals, Operation Manuals
• Test Plan Templates, production floor layout, VISIO diagrams, Process Validation Checklists
• Design, Installation, Operational, Production Qualifications
• Analysis, category of failure, impact assessment, resolution

Tools: - MS Office, Word, Excel, VISIO, MS Outlook

Confidential, Orchard Park, NY

Technical Writer

Responsibilities:

• Develop technical documents from draft to final product including operating & maintenance manuals, policies, procedures, instructions, and standards. Products include Pumps & Temperature Management.
• Planning, Problem Management, Status Reports, Team Building
• Information Mapping, Process Mapping, Work instructions, Methods, Procedures
• Workflow, Flow Charts, Sequence Diagrams, Block Diagrams
• Schematics, Operation Manual, Maintenance, Labels, Proposals
• Design review, Compliance, Agency (UL, FDA, CE, CSA, EMC, Class I - III), Safety, Testing

Tools: - MS Word, VISIO, Adobe PageMaker, InDesign, Corel, PhotoShop, Frame Maker

Confidential, Depew, NY

Design Engineer

Responsibilities:

• Analyze existing products to improve performance, reliability & quality for Aerospace / Military Markets. Design and development f new product concepts for the Vibration division to explore new market applications.
• Test Instructions, Investigations, Operation Manuals, Procedures, Lab Reports, Proposals (RFPs)
• Design Reviews, Problem-Solving, Prototyping, Troubleshooting, Verification
• Schematics, Assembly Instructions, Test Plans, Reports, Brochures
• Team Leader, Tracking, Costing, & Scheduling for planning and budgetary purposes

Confidential, Lancaster, NY

Technical Writer

Responsibilities:

• Develop initial draft to final product while maintaining accuracy, schedule, and minimum mark-ups
• Plan, multi-task documents, manage priorities, and deliver documentation on schedule
• Schematics, Manuals, Assembly, Operations, User Manual, Configuration, Scanners
• Graphics, formatting, page layout, multi-media SW, edit, re-write, technical illustration tools
• MS Word, PPT, Excel, Visio, Adobe Page Maker, Acrobat, Photo Shop, Screen capture SW
• Applications - User Guide, Online Web Page, Installation, Proposals, Maintenance, Templates
• Preparing technical documents, graphs, reports, operation manuals, & product brochures
• CAD Integration, DAQ, E-Brochures, Instructions, GUI integration, Class Training Manuals, Digital Photos
• Writing effort required knowledge of industrial controls, ladder logic, electronics, PLC integration

Confidential, Buffalo / Williamsville, NY

Instructor / Trainer

Responsibilities:

• Developing professional written instructions for seminars, workshops, courses & related activities
• Technical Writing - Course Outline, Lesson Plans, Manuals, Instructions, Handouts, Test Material
• Train workforce of WNY corporations in industry job-specific certified areas