Customer Resolution Specialist Resume Arizona - Hire IT People

PROFESSIONAL EXPERIENCE

Customer Resolution Specialist

Confidential

Responsibilities:

Responsibilities include making outbound and taking inbound calls on predominately delinquent accounts to identify borrower’s intent and ability to pay.
Collect the necessary verbal information and written documentation from borrowers
Provide the information to management in support of an informed loss mitigation decision.

QC Audit/Underwriter

Confidential, Arizona

Responsibilities:

Evaluate and underwrite complex, high risk loan applications. Post Close
Review loan approval conditions prior to funding of loans.
Analyze requests for exceptions to Bank policy and determine acceptability to the Bank's risk requirements.
Communicate with residential lending sales and operations staff regarding loan decisions, conditions, scenarios, and underwriting guidelines.
Provide training and work direction to lower level Underwriters.
Assist with special projects or other duties as needed.
Verify the accuracy of income, credit BPO, DU, LPS, All Loan Types - Conventional-Government-Commerical
Verify tax returns {business and personal}
Utilized Lexius Nexius, Encompass, The Work Number, Microsoft Word, Excel and Access

QA Complaint Review/ Processor

Confidential, California, Denver, CO

Responsibilities:

Examine quality of work from analyst to determine servicer performance
Adhere to all OCC (Office of the Comptroller of the Currency) and CFPB regulation pertaining to complaints
Responsible for carrying out the requirements of the Foreclosure Review and to identify borrowers who may have suffered financial injury

Loan Processor/Underwriter

Confidential, Tempe, AZ

Responsibilities:

Review and adjusting collections portfolios which require special handling or analysis to reduce delinquent loans within framework of company or investor guidelines.
Underwrite and Analyzing credit/account information
Analyze income, negotiate/recommend restructure plans
Adhere to HMDA, ECOA, FCRA, FDPA, AML, REGX

Loan Specialist II/Processor

Confidential, Tempe, AZ

Responsibilities:

Performs a variety of loan documentation duties related to non-real estate products at Confidential Financial Lending branch
Provide clerical support for non-real state processing including preparing loan files and documents processing loans and reviewing for compliance, reviewing completed loans package against electronic system data, adhere to ECOA, FCRA, FDPA
Obtaining missing information, researching exceptions and /or making corrections, participating in loan closing and sending and receiving faxes

Senior Loan Processor

Confidential, Phoenix, AZ

Responsibilities:

Process and Jr. Underwrite of loans residential and commercial according to DU/AUS
Determine conditions for each loan file(s) according to assigned level
Analyze gathering and ordering of required documentation. Also, preparing these conditions/documentation for final review (underwrite) and loan closing
Contact with loan officers and customers as needed to satisfy required conditions
Insure all guidelines and policies are adhered to according with state and federal regulations such as FCRA, ECOA, FDPA and RESPA guidelines
Review HUD, TIL, GFE for accuracies
Worked with all loan types - FHA, VA, FNMA, USDA, Freddie, Conventional, HUD

QC Underwriter/Processor

Confidential, Inc. Scottsdale, AZ

Responsibilities:

Review findings/rerun DU decision engine
Prepare conditions for each loan residential and commercial file, sign off of the same according to loan level and delegation
Analyze tax returns business and personal} including documentation received
Prepare file(s) for closing
Review HUD, TIL, GFE for accuracies
Attend closing at office and residence of borrower(s) as needed
Worked with all loan types - FHA, VA, FNMA, USDA, Freddie, Conventional, HUD

QC Underwriter/Processor

Confidential, Atlanta, GA

Responsibilities:

Reviews and verifies all information in loan file and ordering of the same
Determine Credit Risk factors on each loan file residential and commercial with analyzing of the same
Prepare conditions and/or documentation for review to processor final underwrite
Review all loan documentation including HUD, TIL, GFE, Tax returns (all)
Worked with all loan types FHA, VA, FNMA, Freddie, USDA, Reverse Mortgages, HUD, Conventional