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Senior Technical Writer Resume

Broomfield, CO

OBJECTIVE

  • Technical Documentation, Business Analysis and Project Management. To oversee the development and delivery of technical product and program documentation, reference manuals, online content and technical reports.

PROFESSIONAL EXPERIENCE

Confidential, Broomfield, CO

Senior Technical Writer

Responsibilities:

  • Write and manage documentation for development group for new code releases for TWC Classic Navigator.
  • Maintain group wiki documentation.
  • Software tools used: Microsoft Office Word, Visio and PowerPoint and Atlassian Confluence Wiki and Jira.

Software Development Environment: Agile and Kanban.

Confidential, Greenwood Village, CO

Technical Documentation Lead

Responsibilities:

  • Oversee project management of the development and delivery of all documentation and online help for state clients.
  • Author and publish end user guides, reference guides and online help on all company products.
  • Assist with authoring of training manuals for 3M MVS Software Suite.
  • Assist with Business Analyst activities including use case development and solution verification.
  • Software tools used: Adobe Tech Com Suite - Adobe FrameMaker10.0 and Adobe RoboHelp AuthorIt, Microsoft Office and Top Team.
  • Software Development Environment: Agile.

Confidential

Senior Technical Writer

Responsibilities:

  • Performed and managed workload, development and editing of software and hardware documentation set for company products. Directed documentation release schedules and production delivery.
  • Software tools used: Microsoft Office Word, Excel and PowerPoint.
  • Software Development Environment: Agile.

Confidential

Documentation and Training Manager

Responsibilities:

  • Performed and oversaw workload, development and editing of software and hardware training and manual documentation set for all programmable network processor products. Managed staff for training development, hard copy manuals and RoboHELP for online deliverables. Oversaw training and documentation release schedules, edit and review cycles and production delivery.
  • Received first place in company survey for quality and accuracy for technical product customer documentation.
  • Editor and project manager for the publication of a network processor programming handbook.
  • Software tools used: Microsoft Office Word, Excel and PowerPoint, Adobe FrameMaker8.0
  • Software Development Environment: Waterfall.

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