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User Experience Senior Manager Resume

Waltham, MA

TECHNICAL SKILLS

XML: , XMetal Author DITA edition by JustSystems, XML Spy, DITA, DocBook, XSLT, XSL - FO programming; XML parsers, processors, and web servers Saxon, Xalan, Apache

Analysis and design methodologies: Unified Modeling Language (UML), Agile, Scrum

Document authoring tools: Adobe FrameMaker (both structured and non-structured), RoboHelp, Acrobat 3D, and Captivate; Quadralay WebWorks

Programming, Web development: C, C++ (object oriented), HTML, xHTML, CSS; Wiki technologies Trac Wiki, MediaWiki

Version control: SCM, Perforce, Rational ClearCase, MKS Source Integrity, WinCVS, Borland StarTeam

Collaboration tools: Documentum eRoom, Microsoft SharePoint, Lotus Notes, Confidential Live Collaboration

PROFESSIONAL EXPERIENCE

Confidential, Waltham, MA

User Experience Senior Manager

Responsibilities:

  • Documented new hierarchical defect management features of Semiconductor Team Collaboration product for Confidential Live Collaboration platform.
  • Responsible for core document set covering Confidential kernel, Matrix Query Language (MQL), and web applications Variant Configuration Central, Product Line Management, and Advanced Search using the XMetal editor.
  • Quickly learned DS toolset/processes with no training.

Confidential

XML System Consultant and Software Content Developer

Responsibilities:

  • Updated Confidential Tuning Manager online help, adding info on virtualization (VMware) and hypervisor monitoring.
  • Advised on developing/implementing a content model for structured documentation in DocBook XML.
  • Updated Element Definition Document (EDD) in structured FrameMaker (FM), specifying elements, attributes, and format tags. Modified an unstructured FM template to create a new structured template, specifying formatting tags and page layouts (master pages).

Confidential, Westborough, MA

Technical Writer

Responsibilities:

  • Updated programming guide describing how to configure a hypervisor for Linux, proprietary Ingress/Egress Packet Processors, and I/O device drivers; and how to boot the multiprocessor chip from various devices.
  • Updated LaTeX code to improve look and feel of API reference doc automatically generated with doxygen from developer comments in source code.
  • Initiated a move from unstructured writing in FrameMaker to topic - based writing with DITA/XML.
  • Produced a Getting Started Guide in DITA.

Confidential, Southborough, MA

Principal Technical Writer

Responsibilities:

  • Researched, wrote, and updated internal developer documentation describing a new common back-end architecture, which was intended to unify disparate legacy storage systems.
  • Participated in software architecture design meetings and posted content of discussions to the internal developer Trac Wiki site. Developed design templates for content posted to the Wiki site.
  • Created and maintained a Documentum eRoom, and installed a new MediaWiki site for the group.

Confidential

Documentation Manager

Responsibilities:

  • Researched, wrote, and published both printed and online user documentation for complex healthcare applications. Updated the online help for medical applications running on handheld devices.
  • Wrote documentation plans, estimated timelines, and coordinated multiple projects in tandem with product releases. Managed and tracked documentation progress to ensure on-time delivery.
  • Developed templates for use by other writers. Evaluated and implemented new tools and technologies (for example, DITA/XML) for use by the documentation group.
  • Managed the print vendor and tracked costs, ensuring that print costs remained within budget.

Confidential

Technical Documentation Group Manager

Responsibilities:

  • Managed a group of writers documenting the Cognex Vision Language (CVL), a C++ class library for machine vision which included system software, image acquisition, display, vision tools, and hardware. Targeted to developers of hard/software for machine vision, assumed to be familiar with C++ who needed to learn tools and techniques, including API, for programming Cognex machine vision systems.
  • Created documentation plans, allocated tasks to writers, scheduled milestones, and tracked their completion. Coordinated activities of team members to meet release deadlines and ensure quality. Represented doc group in cross-functional team meetings.

Principal Technical Writer

Confidential

Responsibilities:

  • Wrote, edited, and produced an API reference guide, getting started guide, user’s guide, vision tools guide, and installation instructions, as well as release notes for a technical audience comprising programmers and vision engineers.
  • Created a system for importing XML into Frame 7.0 (in structured mode), and exporting Frame files back to XML. Created the structured application rules document, an Element Definition Document (EDD), and template files for mapping Frame paragraph tags to XML elements.
  • Produced online documentation in formats that included HTML Help, compiled from individual hand-written HTML pages, and PDF distilled from FrameMaker source files.

Confidential

Principal Technical Writer

Responsibilities:

  • Directed a small team of writers, wrote doc plans, coordinated reviews, wrote release notes, and produced final doc sets. Personally wrote, among others:
  • Rhapsody in C Code Generation Guide, describing how Rhapsody generated object-based C code from UML models
  • CORBA User's Guide, describing how to design, generate, build, and run CORBA applications with the UML and Rhapsody.
  • RTOS Adapter Guide, describing how to adapt the Rhapsody framework to new real-time operating systems.
  • Online help, tutorials, reference guides, a code generation properties reference, a configuration management guide, and installation guides, as well as release notes.

Confidential, Cambridge, MA

Senior Technical Writer

Responsibilities:

  • Researched, planned, wrote, and produced software documentation for scientists, industrial process engineers, and system administrators. Wrote an application programming interface guide for client API functions for pattern-recognition software.
  • Rewrote tutorial for pattern-recognition software. Used an Excursion Template Wizard to add a new pattern analysis scenario for a data analysis product used in the semiconductor, aerospace, nautical, and defense industries.

Confidential

Senior Technical Writer and Translator

Responsibilities:

  • Developed service manuals, troubleshooting guides, installation instructions, and field rework/retrofit instructions for field service technicians and biomedical engineers who repaired and maintained patient monitors, central stations, and clinical networks.
  • Researched, wrote, updated, and produced user’s guides for non-technical medical personnel, nurses and doctors, who used the patient monitoring equipment and clinical information system.
  • Validated documents and ensured compliance with corporate good manufacturing practice (GMP) requirements.

Confidential

Translator and Technical Writer

Responsibilities:

  • Wrote, edited, and revised end-user technical manuals for the SIMATIC line of programmable controllers.
  • Translated technical documentation from German into English. Occasionally traveled to work onsite in Germany.
  • Independent, self-motivated worker with strong organizational and communication skills. Gained knowledge of industrial automation systems while on the job.

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