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Sr. Technical Writer Resume

Dallas, TX

SUMMARY:

  • Develop single - source documentation for a variety of audiences (e.g., user and training guides, quick reference, and context-sensitive help)
  • Gather requirements and create original, written and visual content
  • Design document templates and modify as appropriate for audience and type of content
  • Technical Editing, Software Testing, Applications & Confidential
  • Edit, reformat, and rewrite existing documentation
  • Experience with Chicago, GPO, AP, and MIL-STD styles
  • Informal software testing in conjunction with document development
  • Work with developers to ensure compliance with design and specifications
  • MS Word and Adobe FrameMaker v3 - 2015 (primary authoring tools)
  • Familiar with Snagit, PaintShop Pro, Visio, Excel, Adobe Illustrator, Acrobat, ClearCase, CVS, JIRA, PowerPoint, SharePoint, Documentum, UNIX vi and GNU Emacs
  • Experience with UNIX, Windows, and Mac OS

PROFESSIONAL WORK HISTORY:

Confidential, Dallas, TX

Sr. Technical Writer

Responsibilities:

  • Coordinated with subject matter experts (SMEs) and product developers to gather technical requirements to create user/training manuals for the Confidential ’s FASTLane back office tolling application and internal help desk Confidential .
  • Copyedited and reformatted Information Technology and CPA policy documents.
  • Worked with Information Technology to assist in developing documentation for complex infrastructure projects.
  • Created templates for a variety of document types to ensure the consistency and continuity of Confidential ’s documentation across all lines of business.

Confidential, Arlington, TX

Sr. Technical Writer

Responsibilities:

  • Edited, rewrote, and reformatted System Services policy documents for the Confidential Innovative Technology Solutions group; ensured documents were compliant with identified HITRUST gaps, regulatory requirements and Confidential ’s policy standards; ensured policies cited appropriate external references.

Confidential, Irving, TX

GRC Technical Writer

Responsibilities:

  • Audited, analyzed, and rewrote policies, processes, and procedures for Confidential, Information Management; ensured documents were compliant with applicable federal regulations (e.g., NIST, PCI), PMBOK guidelines, and the organization’s ITIL standards.

Confidential, Allen, TX

Technical Writer

Responsibilities:

  • Developed templates; created and edited requirements documents.
  • Edited and formatted the contingency plan, disaster recovery plan, and business impact analysis.

Confidential, Dallas, TX

Technical Writer

Responsibilities:

  • Created reference and procedure manuals for configuring, staging, installing, and managing new network hardware for Confidential ’s store refresh project.
  • Photographed and edited device images.
  • Device management platforms included Juniper Networks RingMaster and Space Enterprise on Demand.

Confidential, Charlotte, NC

Sr. Technical Writer

Responsibilities:

  • Worked with developers in an Agile environment to create high-level design documents, from JIRA input, for the major components of the Enterprise Messaging Archive Validation Platform.
  • Designed, created, and successfully tested templates in Adobe FrameMaker for an Installation & Configuration Guide, User/API Guide, Integration Guide, and System Administration Guide.

Confidential, Winston-Salem, NC

Technical Writer

Responsibilities:

  • Updated material to facilitate transition to a new vendor management system; developed detailed, in-house user guides and quick reference guides; created vendor demonstration scripts.

Confidential, Mason, OH

Technical Writer

Responsibilities:

  • Researched and audited client knowledge base to facilitate transfer from Remedy to a new knowledge management system; drafted new work level instructions for globally located customer support centers; updated and rewrote help desk knowledge articles to include metadata and ITIL categories; published to SharePoint.

Confidential, Fort Mill, SC

Technical Writer

Responsibilities:

  • Authored and edited user and support documents for Confidential ’s health information exchange (HIE) solutions.
  • Designed and authored the Physician Portal User Guide.

Confidential, Charlotte, NC

Technical Writer

Responsibilities:

  • Worked with telephony engineers to develop and format content for testing, training, support, and operations documentation for Confidential ’s Voice Transformation Project.

Confidential, Charlotte, NC

Sr. Technical Writer/Editor/Analyst

Responsibilities:

  • Generated and maintained a data dictionary comprising more than 150 custom and standard Salesforce.com objects.
  • Provided editing and formatting. Assisted in developing process maps and documentation.
  • Attended training for Salesforce.com Tier 1 support.
  • Edited and reformatted the Technical Operator’s Manual for the Advanced Video Support & Operations (AVSO) group.
  • Drafted procedures for the object carousel frequency change and developed the Start Over Schedule Provisioning document.

Confidential, Houston, TX

Sr. Technical Writer

Responsibilities:

  • Gathered, organized, and input information into an approved proposal outline; worked with subject matter experts (SMEs) to refine draft responses to requests for proposals; edited and rewrote material as needed.

Confidential, Oklahoma City, OK

Sr. Technical Writer

Responsibilities:

  • Designed and developed procedure guides for the Infrastructure & Database Services and Corporate & Administrative Services departments.
  • Worked with Oracle and SQL database administrators and managers to create templates and documentation for security, database migration, maintenance, and data archiving.

Confidential, Oklahoma City, OK

Technical Writer/Editor

Responsibilities:

  • Provided editing and production support for business process/proof of concept documents.
  • Documents included Future State Process Flows and supporting Functional Requirements Specifications.

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