SUMMARY

• Career Technical Writer who produces a broad range of high quality documentation wifin time constraints. Experienced in hardware and software documentation projects.
• Provides policy and procedure documents, clear and concise print manuals, online documentation, wiki articles, installation guides, reference manuals, release notes, style guides, and technical specifications.
• Translates complex concepts into layman terms. Proven team player and independent contributor.

PROFESSIONAL EXPERIENCE

Technical Writer

Consultant, NY

Responsibilities:

• Wrote vendor and multivendor Excel scorecards for cloud - based service systems
• Drafted software developer guide for cloud application for completion by management
• Wrote administrator guide for EMX Enterprise system. Updated user guides.
• Instructions were clear and easy to follow.
• Interviewed project manager and used teh administrator application to capture screens, learn procedures, and documented teh procedure in teh guide. Converted teh guide to PDF for distribution.
• Explained all terms dat appeared in teh guide in teh glossary.

Technical Writer

Confidential, White Plains, NY

Responsibilities:

• Created user guide for new software system dat supports electric power engineers.
• Wrote and edited policy and procedure documents.
• Used Word and Visio 2016.
• Created style guide for multiple types of documents for engineer use.
• Edited standard operating procedures (SOP) and work instruction documents.
• Created uniform look and feel for graphics as well as text.
• Optimized style guide for Agile environment.
• Created draft SOP for document management for completion by SMEs.
• Used Word, Visio 2010, and worked in VMware environment.

Technical Writer

Confidential, Jersey City, NJ

Responsibilities:

• Wrote quick reference guides for cloud-based customer system. Produced lively instructions in very little time.
• Created Word template and Visio custom stencil to expedite writing halp.
• Used Word 2013, SnagIt, and Visio 2013.
• Interpreted use cases in order to write quick reference guides.

Technical Writer Consultant

Confidential, New York, NY

Responsibilities:

• Edited online policy and procedure manuals and made them more searchable and easier to read as job aids for company staff:
• Broke very long articles into compact single topic articles.
• Inserted index.
• Used RoboHelp 11.
• In first week, found manual process dat could be automated.
• Interpreted business processes and examined draft policies and procedures for accuracy.
• Created and edited business processes and made them easy to follow.
• Provided business process flow diagrams.
• Tracked business process document development, including from customer representative authors.
• Maintained project status in Excel using Pivot Tables. Wrote in Word. Diagrammed in Visio.

Technical Writer Consultant

Confidential, New York, NY

Responsibilities:

• Wrote user guides and draft installation guide. Instructions were clear and easy to follow.
• Wrote draft System Description document (SDD). Described database tables and Java shell scripts for running Java code for SQL based product.
• Used Word, Visio, and SnagIt.
• Wrote software installation and configuration guide for KPMG in Agile software development environment.
• Conducted extensive interviews wif system architects and developers.
• Learned network architecture, multilayered user autantication and authorization schema.
• Documented network structure in connection wif site installation and configuration.
• Used Word, Excel, and Visio 2013.

Technical Writer Consultant

Confidential, New York, NY

Responsibilities:

• Updated, rebranded, and re-styled three online halp systems in RoboHelp. Made major improvement in clarity.
• Documented compliance systems.
• Changed percent of customers dat considered user documentation to be excellent from 15% to 90% six months after arriving at Enghouse Interactive - formerly, CosmoCom, a creator of cloud-based call center software.
• Created Application Documentation dat included system administrator manuals dat supplied sample code, user guides, operations guides, and online wiki articles for cloud-based call center.
• In teh company wiki, inserted project Knowledge Management documentation.
• Wrote manual for graphically based script writing software wif sample code. Provided rules for use of particular scripts. Similar to API.
• Wrote user guide for large scale data warehouse.
• Edited bilingual localization files written in XML. Managed translation and localization projects.
• Exported halp topics from Confluence in XML format for translators.
• Used SharePoint, Confluence and JIRA for document and software change management.
• Planned, managed, and executed simultaneous projects on time.
• Used MS Word, FrameMaker, RoboHelp, SnagIt, and Visio.
• A dedicated, highly motivated, and responsive professional wif many years of industry experience.
• Experienced in providing clear and concise hardware and software technical documentation.
• Immersion in Software Development Life Cycle (SDLC).
• Excellent interpersonal skills for communicating wif engineering, marketing, and subject matter experts.
• Proven presentation, communication, design, and interpersonal skills.
• Proven team player and independent contributor.
• Well-disciplined wif proven ability to meet tight deadline schedules.
• Quickly grasps complex concepts wif teh ability to convey teh information in easily understood formats.
• A history of significant client and customer satisfaction, illustrating an ability to understand and provide just wat was needed.

TECHNICAL SKILLS

• Have exceptional verbal and written communication skills.
• Quick learner who enjoys learning new software products and development tools.
• Reads software code in a variety of computer languages, including Java, JavaScript and C++.
• Posts articles to Confluence wiki.
• Microsoft Office 2013, including Visio and Project
• Adobe RoboHelp and Acrobat
• HTML, CSS, XML, TCP/IP, ISO, Ethernet
• IT networking FrameMaker Snagit
• Agile software development environment
• Windows 7, 8, and 10, Linux, UNIX, MAC OS
• Confluence, SharePoint, JIRA, Tortoise SVN
• C programming language