CAREER SUMMARY:

• An experienced technical writer who has successfully tackled documentation and training projects for a variety of industries.
• As a just - in-time contractor, created clear and concise user manuals, job aids, process documents, online help and web pages according to customer specifications.
• Implementation projects included conducting testing on SAP, SailPoint, and Empower for .NET customization while creating user instructions tailored to the employees’ needs.
• Enjoys tackling new documentation and training with enthusiasm within customer constraints or budget limitations.
• Works closely with SMEs in the testing environment as a solo technical writer/learning designer or with a larger training/documentation.
• Currently updating skillset with completed Programming Foundation, Java, and Agile training courses.

AREAS OF EXPERTISE:

Adobe Acrobat

Agile

Camtasia

Empower.NET

Excel

HTML

Madcap Flare

MediaPro Security Awareness

MS Word

PhotoShop

PowerPoint

RoboHelp

SailPoint

SAP

SharePoint

SnagIt

Visio

Wombat Anti-Phishing

PROFESSIONAL EXPERIENCE:

Confidential, Boston, MA

Technical Writer/Business Analyst

Responsibilities:

• Successfully implemented two on-going training programs: Phishing and Security Awareness. The quarterly internal audit findings were changed from historic deficiencies to acceptable as a result.
• Updated the department internal web page using Note++ and JQuery.
• Redefined and documented the process for activating, deactivating and tracking access cards for employees, contractors and visitors.

Confidential, Cranston, RI

Technical Writer

Responsibilities:

• Provided testing and documentation during the Empower for .NET implementation.
• This 100% remote project was completed on time for the Home Lending Solutions department.
• Collaborated with Empower for .NET software configuration team and used the .NET test environment to create detailed step-by-step instructions.
• All were developed in MS Word and include step-by-step instructions with SnagIt screenshots for all mortgage, equity and construction loan-processing roles.
• Used MadCap Flare in the development phase of the project.

Confidential, Marlborough, MA

Learning Designer

Responsibilities:

• Participated in a first of its kind training program strictly for the Endoscopy Marketing department.
• Developed orientation presentations using PowerPoint, Excel, Acrobat and SnagIt.

Confidential, East Providence, RI

Technical Writer

Responsibilities:

• Worked closely with the Confidential implementation team during SailPoint deployment to the Enterprise Identity Management group.
• Created documentation and training as the SailPoint Identity software was configured and tested.
• Developed process documents, user guides and Visio timelines during the project.
• Updated and created new intranet pages for easy access to the latest user documentation using Notepad for updating the HTML code.
• Worked with the Confidential team to develop administrator guides and Oracle reporting job aids.

Confidential

Technical Writer

Responsibilities:

• During a three-year project worked closely with the Risk Management group to provide documentation and training.
• Completed extensive screen by screen details for existing legacy system software being widely used.
• Successfully documented field level access for the job roles within several financial applications.
• The Risk Management group developed their own Identity and Access Management dashboard.
• Created all job aids, user, reference guides, and training videos by myself and one other technical writer.
• Used RoboHelp extensively for two years to publish executive dashboard metrics and individual online help for each Identity and Access Management module.
• Created a training video using Camtasia for one of the dashboard modules.

Confidential, Providence, RI

Technical Writer

Responsibilities:

• Created user guides, training aids, and quick reference guides using Information Mapping, Word, and PowerPoint for various Cash Management products: Account Analysis, Electronic Data Interchange (EDI), Money Manager GPS, Product Automation Cash Management (PACMan), and SweepNet.

Confidential, Acton, MA

Technical Writer

Responsibilities:

• Worked closely with Dot4’s CEO to redesign focused marketing brochures and data sheets using Word, Photoshop, and Acrobat Professional.
• Reorganized and updated the Dot4 Employee Handbook.
• Maintained Dot4’s VTSwitch project web site.

Confidential

Technical Editor/Writer

Responsibilities:

• Created a user guide and a web site for internally-developed virtual telecom software called VTSwitch, which was designed for training on a PC rather than on actual telecom switches and routers. Tested the VTSwitch software on a Linux Red Hat platform and used the RedHat screen capture tool to obtain all of the on-screen graphics.
• Developed troubleshooting and operational procedures (both Word and HTML) for first and second level Network Operation Center (NOC) support personnel.
• Hardware and software procedures included Cisco switches and routers, T::DAX cross-connect, Summa VCO and SS7, AQR, and HP Overview.
• Successfully documented 30-year-old COBOL programs.
• The original COBOL programmer was retiring and Boston Trust wished to document the underlying purpose of each program.
• Monitored and managed a Technical Writer on the project, who documented newer programs.
• The individual COBOL programs combined together to manage client investments.
• Joined a SAP R/3 implementation project for Digital Equipment and supported the business process documentation effort.
• Updated business process documents using MS Word, PowerPoint, Visio, and Excel.
• Also created user guides and documented the custom data dictionary.
• Managed a team of writers as a Technical Supervisor and Security Officer for a defense contractor.
• My highest-level clearance was TOP SECRET.