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Technical Writers Resume Profile

SUMMARY Corporate training development, focusing in the areas of instructional design and needs analysis using the ADDIE Model technical writing and editing research and reporting desktop publishing web development marketing. Strengths: Writing, analysis, instructional design, corporate training solutions and business processes, Subject Matter Expert collaboration, time and task management, change management, graphic design, and marketing. Technically savvy, quick study, team player, detail oriented, analytical, and high-professional work ethic. Applications and Operating Systems: Microsoft: Office Suite, Visio, Publisher, Access, SharePoint Macromedia: Authorware Adobe: Acrobat, Connect, FrameMaker, Photoshop, PageMaker, Illustrator, Captivate RWD: uPerform TSS: Team Trainer TechSmith: Camtasia Studio, SnagIt Brainshark Oracle: E-Business Suite 11i/R12, UPKn instructional design SAP: R/3, mySAP HRIS, Info Pak instructional design Intuit: Quickbooks PointClickCare ACT EMC Documentum: EDMS FTP ANSYS FEM ERP Software. Modest experience with Storyline and Questionmark.

Programming Languages: HTML CAREER HISTORY Instructional Designer/ Technical Writer/ Analyst Confidential

Needs analysis, instructional design, development, and training solutions for Corporate entities, custom materials including curriculum development, course descriptions, storyboarding, process flows, end-user manuals, quick reference guides, presentations, job aids, training and train-the-trainer guides, storyboarding, and eLearning development ADDIE Model , for the following enterprises:

Confidential

Instructional Design using MS Office Suite for all supporting engineer documents, including end-user manuals. EMC Documentum EDMS used for content management.

Confidential

Methodology, developing SOPs, corporate curriculum including Presentations, Facilitator, Participant, and Quick Reference Guides using MS Office Suite, MS Visio for business processes, focusing on SAP e-commerce website training. Brainshark utilized for eLearning and Adobe Connect for web conferencing. Incorporated with ADDIE model.

Confidential

user course presentations using MS Office Suite for Oracle E-Business R12 curriculum and Adobe Connect. ADDIE Model followed.

Confidential

Technical Writer/Instructional Designer, developing end-user guides and manuals, creating templates, and marketing materials, etc. using MS Office Suite.

Confidential

Instructional design centering on curriculum development of storyboards for AT T eLearning courses using MS Office Suite and Captivate. ADDIE Model utilized.

Confidential

Instructional design focusing on SAP curriculum development using MS Office Suite and RWD uPerform for eLearning development.

Confidential

Instructional design concentrating on storyboardings, creating training content, and design plans in an eLearning environment for PNC Bank.

Confidential

Technical Writer updating software end user materials including user guides, manuals, etc. using Adobe FrameMaker.

Confidential

Training Department Instructional Designer performing needs analysis, SAP curriculum development for numerous business units. Presentation development using MS Office, TSS Team Trainer, Captivate, and Lectora for online eLearning curriculum.

Confidential

Designed and developed Policies and Procedures handbooks for employees and clients.

Confidential

HCR Manor Care Performed instructional design analysis, developed design recommendations, developed work instructions, created storyboards for eLearning courses for medical personnel end-users.

Excel Project manager establish standards and developing work instructions for Oracle 11i Financials.

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