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Technical Writers Resume Profile

SUMMARY Corporate training development, focusing in the areas of instructional design and needs analysis using the ADDIE Model technical writing and editing research and reporting desktop publishing web development marketing. Strengths: Writing, analysis, instructional design, corporate training solutions and business processes, Subject Matter Expert collaboration, time and task management, change management, graphic design, and marketing. Technically savvy, quick study, team player, detail oriented, analytical, and high professional work ethic. Applications and Operating Systems: Microsoft: Office Suite, Visio, Publisher, Access, SharePoint Macromedia: Authorware Adobe: Acrobat, Connect, FrameMaker, Photoshop, PageMaker, Illustrator, Captivate RWD: uPerform TSS: Team Trainer TechSmith: Camtasia Studio, SnagIt Brainshark Oracle: E Business Suite 11i/R12, UPKn instructional design SAP: R/3, mySAP HRIS, Info Pak instructional design Intuit: Quickbooks PointClickCare ACT EMC Documentum: EDMS FTP ANSYS FEM ERP Software. Modest experience with Storyline and Questionmark.

Programming Languages: HTML CAREER HISTORY Instructional Designer/ Technical Writer/ Analyst Confidential

Needs analysis, instructional design, development, and training solutions for Corporate entities, custom materials including curriculum development, course descriptions, storyboarding, process flows, end user manuals, quick reference guides, presentations, job aids, training and train the trainer guides, storyboarding, and eLearning development ADDIE Model , for the following enterprises:

Confidential

Instructional Design using MS Office Suite for all supporting engineer documents, including end user manuals. EMC Documentum EDMS used for content management.

Confidential

Methodology, developing SOPs, corporate curriculum including Presentations, Facilitator, Participant, and Quick Reference Guides using MS Office Suite, MS Visio for business processes, focusing on SAP e commerce website training. Brainshark utilized for eLearning and Adobe Connect for web conferencing. Incorporated with ADDIE model.

Confidential

user course presentations using MS Office Suite for Oracle E Business R12 curriculum and Adobe Connect. ADDIE Model followed.

Confidential

manuals, creating templates, and marketing materials, etc. using MS Office Suite.

Confidential

storyboards for AT T eLearning courses using MS Office Suite and Captivate. ADDIE Model utilized.

Confidential

development using MS Office Suite and RWD uPerform for eLearning development.

Confidential

content, and design plans in an eLearning environment for PNC Bank.

Confidential

including user guides, manuals, etc. using Adobe FrameMaker.

Confidential

  • needs analysis, SAP curriculum development for numerous business units. Presentation development using MS Office, TSS Team Trainer, Captivate, and Lectora for online eLearning curriculum.
  • Interpersonal Group Instructional designer editing training materials for SAP R/3.
  • Kronos Corporation Instructional designer writing and editing study guides for Oracle E Business Suite 11i update.
  • Eaton Corporation Instructional designer writing hundreds of work instructions for Oracle E Business Suite 11i update, collaboration team of nine technical writers.
  • Qubit Business Solutions Corporation, Pittsburgh, PA 15235 2002 2004 Writer/Marketing/Sales Development, design and authoring of website using MS FrontPage, HTML Sales and Marketing including prospecting, networking, research, direct mail campaigns, on site demos, and outside sales Development, design, and wrote content of all branding, marketing collateral, training materials, and newsletters Copywriting, desktop publishing, and web development for various organizations including accountants, non profit organizations, restaurants and others Design and develop Policies and Procedures manuals and Employee Handbooks Conduct marketing research, collect, and evaluate marketing information and data Develop and maintain database and mailing lists, conduct direct mail campaigns Develop and maintain audio visual and promotional materials using Photoshop, PageMaker, Illustrator, and PowerPoint QuickBooks support Assist in network and security system wiring

Confidential

Technical writing, graphic design and maintenance of e commerce online user references for supply chain software products Write and maintain training manuals, getting started guides, marketing materials, and web content Design, develop, revise, and document custom education materials including course descriptions, manuals, quick reference guides, presentations, job aids, and training guides Web Conferencing presentations using Webex and Genesys Work closely with XML, Java developers to coordinate documentation development Conduct marketing research, collect and evaluate marketing information and data Assist in the coordination of conferences, special events, trade shows and press conferences Develop and maintain sales database and mailing lists using Act to conduct direct mail campaigns Develop and maintain audio visual and promotional materials using Photoshop, PageMaker, Illustrator, PowerPoint, and Acrobat Develop sales support tools letters, presentations, etc. Contact potential business customers by phone to market computer software Research companies, determine decision makers, develop relationships, and follow through with decision makers Graphic design for marketing materials and web development

Confidential

Web development, editing and maintenance of TelesisMFG Intranet using FrontPage and HTML Technical writer responsible for designing, writing and graphics of ERP software user and training materials, release notes and specifications using MS Word, FrameMaker, Visio, and WordPerfect Create and maintain on line help system using VI editor Develop marketing materials using various graphic design applications Modest experience with EDI and APICS QA software

Confidential

Created marketing databases using MS Access and Act Internet research Desktop publishing and editing

Confidential

Technical support of engineering product development including: ANSYS FEA software, graphics, database and spreadsheet support, using Mac, PC, IBM/DEC Mainframe, and CAD/CAM System Management

Confidential

Responsible for mechanical drawing development

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