SGML tagging subject matter expert on proprietary technical and engineering documents related to Lockheed C-130 aircraft used to produce Flight, Structural, and Maintenance manuals for Air Force and direct customer deliveries.
- Composition and publishing of technical, maintenance, and flight manuals for Lockheed C-130 aircraft and related documents with the Automated Technical Manuals ATM and Virtually Integrated System for Technical Authoring VISTA software, Astoria database, Adobe Acrobat Professional and Standard, WordPerfect, Microsoft Office Applications, and various proprietary publishing software.
- Communicates with customer technical, support, and QA/QC regarding style, format, quality, and readability of C-130 aircraft manuals. Applies quality standards to all publications in a production team environment toward contractual delivery schedules.
Seasonal Contact Representative
Performed seasonal IRS assistance on the customer service toll-free system used by the public to resolve issues and obtain information about tax administration. Communicated with individual taxpayers and their representatives regarding a wide range of tax inquiries.
On-site 24x7 Engagement Manager for State custom software applications on hosted IBM P5 systems. Responsible for Problem, Incident, and Change Management process, SLA metric reporting, Post Incident Reports, Root Cause Analysis, Defect Management, and Business Case Reports related to code defects, product configurations, networking, hardware configuration other issues commonly encountered.
- Senior Service Resource Coordinator, HP Services Technology Solutions Group Americas Escalation Team
- Crisis Management Coordinator for HP Mission Critical server, storage, and software support services, and third party resources during Incident Management.