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Sr. Technical Writer Resume

3.00 Rating

SUMMARY:

Extensive experience and "hands - on” work as a Lead/Senior Technical Writer/Information Developer, Editor, Trainer, Consultant and Manager for high-tech computer, instrumentation, scientific and engineering companies. Wrote and edited technical manuals (reference, API and SDK, system administration, customization, user, etc.). Proven to be very successful in working with engineering, QA/QC, support, marketing, and other departments. A very strong technical background provides the ability to easily interact with both developers and users.

TECHNICAL SKILLS:

SOME APPLICATIONS USED IN TECHNICAL WRITING / EDITING: Confluence (wiki), Twiki (wiki), FrameMaker, Microsoft Word, Excel, PowerPoint, Snag-It, Acrobat, Photoshop, Illustrator, RoboHelp, Madcap Flare, Author-it, Visio, HTML, LaTeX, TeX, ABC Flowcharter, Visio, PageMaker, RedDot, Documentum, Doxygen, Doc-O-Matic, javadoc, etc.

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Technical Writer

Responsibilities:

  • Wrote an Engineering (Programming / Reference /API) Guide for a marine (ship) and satellite communications system product.
  • The new Guide documents a new software environment and focuses on a new database, related software, and APIs used between it and the front-end of the system.
  • The Guide is addressed to developers .
  • Also, significantly updated and reorganized the User Guide (front-end) for the system.

Confidential

Sr. Information Developer

Responsibilities:

  • Documented enterprise level installation and administration wiki spaces primarily for IT Service Management, Service Support Management, and IT Business Management products.
  • Wrote server and user Confluence wiki documentation for Mobility apps and systems integrated with other major software systems.
  • Served on several teams to develop the best ways of implementing mobile apps and documentation with common platforms (smart phones, tablets, laptops, PCs, etc.).
  • Served as a “wiki expert" for documentation teams throughout BMC.

Confidential

Sr. Technical Writer

Responsibilities:

  • Wrote documentation for an internal QA automated UI testing application, and a product to monitor an undersea oil and gas drilling system.

Confidential

Sr. Technical Writer

Responsibilities:

  • Wrote User, API and SDK documentation for laser-based surveying software.
  • Developed Twiki and RedDot web based applications.
  • Worked on localization projects.

Confidential

Sr. Technical Writer

Responsibilities:

  • Wrote and edited documentation for users of SaaS web security software.
  • Wrote documentation for developers and implementers of mobile phone apps.
  • Wrote and project managed the production of user documentation for LC/MS instrumentation for proteomics research, and for bioinformatics software.
  • Designed standards for API and SDK and other documentation.
  • Wrote API and SDK manuals and style guides.
  • Worked on automating some aspects of document production, and on single sourcing for API reference manuals.
  • Project lead, writer and trainer for developing and delivering a technical writing course for engineers in the US, UK and Japan.

Confidential

Senior Editor and project manager

Responsibilities:

  • Wrote the Customization Guide for a major release of network management software for global enterprise applications.
  • Validated manuals against beta software releases on Unix and Windows.
  • Consulted on FrameMaker, Acrobat, and other issues.
  • Wrote a User’s Guide for a customized, Documentum-based, Content Management System (CMS) to automatically generate web pages in compliance with worldwide branding standards.
  • Primary users included marketing, PR, and web masters.
  • Researched methods for automating some aspects of document production (workflows and single-sourcing).
  • Participated on the design team.

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