Technical and Customer Support
- Software installation and licensing support troubleshoot customer inquiries via email, telephone and chat lines.
- Assist in editing and writing manuals, newsletters and user testimonials.
- Test new software upgrades and document clear concise bug reports for development team.
- Account management: send notifications and quotes for upgrades and maintenance .
- Technical Report Writer Confidential Compiled data and wrote technical reports containing test results, photos, procedures and federal compliance specifications. Emailed and posted reports to client web sites.
- Maintained databases, assisted with internet research, responded to audits, and upgraded test procedure formats.
Grant Researcher / Writer
Researched and wrote grant proposals for Christian youth organization.
Technical Writer / Quality Assurance
- Designed quality assurance procedures to facilitate technical managers and technicians.
- Performed Q.A. tests, analyzed data and wrote reports with suggested quality improvements.
Technical Writer / Q.A. and R. D. Technician
- Organized and administered overall functioning of both Q.A. and R. D. laboratories.
- Interacted with Engineers, Technicians and Clients on developmental stages of new products.
- Designed and submitted written documentation of test procedures and results.
- Trained eighteen people using workshops and apprenticeships.
Technical Writer / Fiber Optic and Q.A. Technician
- Installed and troubleshot audio-video equipment, laser transmitters and optical amplifiers.
- Interacted with Engineers on designs, blueprints and equipment manuals.
- Wrote documentation in compliance with the Federal Communications Commission FCC specifications, and submitted all necessary forms and reports.
Technical Writer / Quality Assurance Technician
- Performed quality assurance tests and wrote technical documents and reports, submitting all necessary forms in compliance with specifications set by the F.C.C.
- Created and presented instructive training seminars to technicians throughout the region.