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Technical Writers Resume Profile

PROFESSIONAL EXPERIENCE:

Technical and Customer Support

Confidential

  • Software installation and licensing support troubleshoot customer inquiries via email, telephone and chat lines.
  • Assist in editing and writing manuals, newsletters and user testimonials.
  • Test new software upgrades and document clear concise bug reports for development team.
  • Account management: send notifications and quotes for upgrades and maintenance .
  • Technical Report Writer Confidential Compiled data and wrote technical reports containing test results, photos, procedures and federal compliance specifications. Emailed and posted reports to client web sites.
  • Maintained databases, assisted with internet research, responded to audits, and upgraded test procedure formats.

Grant Researcher / Writer

Confidential

Researched and wrote grant proposals for Christian youth organization.

Technical Writer / Quality Assurance

Confidential

  • Designed quality assurance procedures to facilitate technical managers and technicians.
  • Performed Q.A. tests, analyzed data and wrote reports with suggested quality improvements.

Technical Writer / Q.A. and R. D. Technician

Confidential

  • Organized and administered overall functioning of both Q.A. and R. D. laboratories.
  • Interacted with Engineers, Technicians and Clients on developmental stages of new products.
  • Designed and submitted written documentation of test procedures and results.
  • Trained eighteen people using workshops and apprenticeships.

Technical Writer / Fiber Optic and Q.A. Technician

Confidential

  • Installed and troubleshot audio-video equipment, laser transmitters and optical amplifiers.
  • Interacted with Engineers on designs, blueprints and equipment manuals.
  • Wrote documentation in compliance with the Federal Communications Commission FCC specifications, and submitted all necessary forms and reports.

Technical Writer / Quality Assurance Technician

Confidential

  • Performed quality assurance tests and wrote technical documents and reports, submitting all necessary forms in compliance with specifications set by the F.C.C.
  • Created and presented instructive training seminars to technicians throughout the region.

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